We’ve struck out. We’ve got four websites that have broken header videos. Can you recommend someone that we can pay to help us fix them?

Thank you.

Hi Rikard. Thanks for getting back to me. The reason we are not running the latest theme version on those sites is specifically because updating the enfold theme version always breaks the header videos. We have updated to the latest version whenever there is a theme update available which then breaks the header video and therefore we restore the previous version of Enfold so that our header videos work. The loading time of the video does not seem to be the issue because they never end up loading regardless of how long we wait. I’ve added a link in the private content section which is an example of one of our sites that has the updated Enfold theme version and you can see that the header video does not load.

I received a reply from @Yigit on a separate post to disable all plugins and clear the cache — which I did. Still no luck.

Any other ideas? Is anyone else having a similar issue?

Thank you.

Hi Rikard,

Thank you! That worked great.

Now, I’m having issues uploading media (i.e. images) to the site. They seem to load, but then the thumnail is a broken image icon. Please say there is another simple fix. I would be very grateful.

Lynne