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Viewing 5 posts - 1 through 5 (of 5 total)
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  • November 5, 2019 at 2:03 am in reply to: Enfold Saving didn't work! #1153838
    luke

    Hi Vinay,

    Thanks for your help.
    I tried to reproduce the issue today and found the issue is gone magically. There is not any change to the site itself. The only possibility is that GoDaddy’s host settings have changed (corrected) silently.
    Regards,
    Luke

    October 30, 2019 at 10:49 pm in reply to: Enfold Saving didn't work! #1152542
    luke

    Hi Ismael,

    Thanks for looking at the issue. Checked the test page. It is OK, but not sure it is relevant, The issue is still there, indeed it is:

    Unable to save any changes in the theme options, for example, changed the “Select Your Editor” to “Use WP Classic Editor”. I got:
    “Saving didnt work!
    Please reload the page and try again”

    The issue can be produced by clicking ‘Enfold” on the left side bar of WordPress, change the “Select Your Editor” to “Use WP Classic Editor”, save the change.

    Please help.
    Thanks.
    Luke

    October 29, 2019 at 4:14 pm in reply to: Enfold Saving didn't work! #1152089
    luke

    Hi Ismael,
    Thanks for the help. Just checked with Godaddy. They told me “I just checked with my admin team and plesk we don’t have any mod_secure settings enabled it will be enabled only in Linux plan.”. We use Godaddy’s Windows IIS deluxe shared hosting. Please help.
    Thanks.
    Luke

    October 28, 2019 at 1:22 pm in reply to: Enfold Saving didn't work! #1151728
    luke

    Hi Rikard,

    Thank you very much for taking time to look at the issue!

    Our hosting provider cannot tell why the server is responding 500 error. The Theme worked fine until WordPress and Enfold was upgraded to their latest versions, so I guess the cause is probably not on the server side.

    Chrome debug console shows a little bit more about the 500 error:: it is relating admin-ajax.php 500 (Internal Server Error) failed to load resource. I Google it and found others had such issues and your company has helped out before. Can you resolve the issue for us? If you need access to Plesk of our Godaddy hosing, please let me know.

    Thanks.a lot.

    Luke

    • This reply was modified 5 years ago by luke.
    October 26, 2019 at 4:13 pm in reply to: Enfold Saving didn't work! #1151370
    luke

    Hi
    I have the same issue.
    I upgraded Enfold to 4.6.3.1 then I’m unable to save any changes in the theme options, for example, changed the “Select Your Editor” to “Use WP Classic Editor”. I got:
    “Saving didnt work!
    Please reload the page and try again”

    I have checked the file permissions and PHP memory limit (1024M) and they seem to be OK. My WP version is 5.2.4 and PHP is 7.3.10
    Can you please help me out?

    Thanks.
    Luke

    • This reply was modified 5 years ago by luke.
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Viewing 5 posts - 1 through 5 (of 5 total)