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Hi Mike,
My apologies, they were looking at the wrong site.
Since it’s is working on the test site, I instructed them to copy the entire site (files and database) over to the live site. Now it’s really confusing..the slider doesn’t show up at all on the live site and the layout is jumbled up…I don’t quite understand how the theme can work on in one place but not another.
Then this morning, i opened the test site on my phone and it’s also not working (screenshot https://jpst.it/20Llk) The sites are on two different hosing accounts, so we don’t think its a server environment issue…
Can you please review and advise.
Thank you again…
Hi Rikard,
So my site administrator informed me that the console error with “http://sswim.ru” has been resolved. Unfortunately this did not fix the mobile view issue, so we are back to square one. I also tried reinstalling the theme…without any luck…where do we go from here?
Best regards,
Carla
ps. i also had the webhost clear the server cache…
Hi Mike,
Thank you. I will have someone look this over this weekend and will let you know what happens…
All the best,
Carla
Hi Mike,
I used the wordfence assistant to remove any remaining data, hopefully that took care of that…thank you for the tip i had no idea wordfence assistant could do that.
I also removed those odd files you listed. ass.php does not sound like it belongs in wordpress lol!
so i checked the mobile view again in hopes this may have fixed it but no dice…this site did not have any issues up until about a week an a half ago….the home page when from not being visible on mobile to now just being off in terms of responsiveness. i tried disabling all plugins again just to be sure. still not working on mobile…
i contacted the developers for the slider, they insist the slider is not the issue and that it’s the theme…
what’s next?
Hi Victoria,
thank you for your reply..that was the testing environment. the live site is https://asobiny.com/, when you load it on mobile you will see the issue…the login credentials are the same if you need to get into the backend.
Let me know…thank you!
Hi Mike,
that’s really odd, i just created that page a few days ago in order to test the slider. i don’t think it’s related to the mobile view issue since it was there before i created the demo page but i just deleted it.
i’m really confused as to what’s happening..i just looked at the home page on my phone, and now every image in the slider is stacked on top of each other and the shopping cart is at the top, the header cut in half??? see here https://www.dropbox.com/s/1pmf20hprl4ujed/Asobi%20NY.jpg?dl=0
omg!!
Hi Mike,
i don’t really know why the previous developer place The source code includes data-slideshow=”true” but I tried placing the slide on a page with nothing else on it and still couldn’t get it to load on mobile.I also tried to find .ls-slide {
visibility: hidden !important;
}and can’t seem to find it on the live site. Could i kindly ask if you can take a look..i listed the login above in private content section. it’s the same for both site…
Thank you again!
Hi MIke,
Thank you so much for your reply! Yes, the demo is an exact copy of the live site. The code you mentioned above is on the demo site so I don’t think that is the issue, see screenshot here of the code on the test site and mobile screehshot in safari: https://justpaste.it/34sg5
Strange, that you see it on your mobile, tried on mine in both safari and firefox and it was blank. do you have another phone you can view it on? I have two colleagues view the site on there phones with no luck. This is truly a mystery. I appreciate your help on this. the login to the live site is the same as the demo..
best regards-
