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  • June 20, 2018 at 2:18 pm in reply to: Theme Update #975315
    liddeljoe

    Hi Rikard,

    I’ve installed the transient plug-in. I’ve removed all transients. – Result: no update available.

    I’ve contacted my hosting provider (Schwarzkünstler.de) They’ve checked traffic: within Plesk, at Domain and at Webapplication Firewall – within the protocoll no indication that modsecurity could be the reason for failure. I’ve supported them with sourcecode information after requesting the update for the theme manually. Again: nothing to spot in the logs of mod_security. They’ve cleared all blocked IP-addresses and started fail2ban again. – Result: no update available.

    Now whats left for me to do? This is the first time a theme (with that high quality like “enfold”) is not updating automatically. I’m lost… ;-)

    Best regards, hoping for help
    Lea

    June 15, 2018 at 6:15 pm in reply to: Theme Update #973398
    liddeljoe

    Hi Yigit,

    I’ve doublechecked the API key: correct!
    I’ve activated the Plug In Transients Manager, but what to I have to do then? What file do I need to adapt or delete? Those both appear when I search for “theme”: “theme_roots” and “update_themes”… What’s the next step for me to do?

    Sorry for asking silly things, but I never had that case and I’m no developer.

    Best regards and many thanks
    Lea

    • This reply was modified 6 years, 3 months ago by liddeljoe.
    June 12, 2018 at 7:48 pm in reply to: Theme Update #971791
    liddeljoe

    Hi Rikard,

    thanks so much for the quick answer.
    This means that I always need to go to themeforest, when there’s an update, download and upload it manually in the design section. Then switch to the updated design?

    Best regards
    Lea

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