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Hi Rikard,
Thanks for your help. I finally managed to add a token and to update the theme. Unfortunately, the problem with instagram got worse. Now even less pics from Instagram are visible. Any suggestions?
Best regards,
LeaHey Rikard,
Thanks for your reply! Isn`t the theme updating automatically? Unfortunately, I dont understand how to update the theme by myself.
Best Lea
Hi Rikard,
thank you! You are right – the line on the first page (home) is gone. Awesome! But on the other pages there are still breaks in the header pics visible. Is it possible to remove them either?
Thank you very much for your support!
Best regards
LeaHi Rikard,
Yes exacly, I mean the one just under the menu. Is it always there when transparent or is it possible to hide this line even when transparent?
Best regards,
LeaHi, thank you very much! It seems like the update was successful. Also the problem with instagram is solved! Thanks a lot!
I have one more question regarding the theme: There is this white horizontal line in the header pictures. It is visable especially on my home page, but also the other header pictures have this horizontal break. Is there a way to delete this line?
Best regards
LeaHi,
Thank you very much for your help! I asked my hosting provider and got more details. Please refer to private content. Is this what you need to access?
Best regards,
LeaHi Rikard, thank you!
I am slowly getting there ;-) Please find the deatils in private content.
Best regards
LeaDear Günter,
thank you very much for offering your help with the update. But Iam still lost. I dont know how to give you FTP access to my server and also not sure about the WP admin account (do you mean my login data for wordpress?) I did a back up with “UpdraftPlus – Backup/Restore-Plugin” and downloaded the folders “database” and “theme”, but it still makes me very nervous, that you say that something can go wrong. Is there any easier or safer way?Best regards,
LeaDear Victoria,
thank you so much, but this is way to complicated for a beginner like me. I uploaded the recommended plug in now, as it appears to be the easier and safer option. Is that right? But now I dont understand how to proceed. So can you please provide information to update via the plug in?
Thanks and best regards,
LeaHi Rikard,
Im afraid the reason is that I dont understand how it works. I checked the links you sent me, but unfortunately I dont understand the instructions. Do you have a step-by-step instruction for me to help me with doing a back up and the update, please? Sorry, this is my first website…
Best regards
LeaDear Rikard,
thanks for you reply!
This error exists from the very first moment. We already did quite a few updates and it didnt change anything. My friend had the same problem using the enfold theme and told me that the problem was solved by the kriesi-support remotely. Is there anything you can do from your side?
Thank you in advance,
Best regards
LeaThanks for the reply! I talked to my friend who is helping me with the website and it turned out that I got something wrong… We are using the instagram plugin featured by the enfold-theme. Can you help me with that? The error is like described in the previous message! I could send you a screenshot of the error if that helps.
Thank you!
