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Thanks Rikard,
I have just cloned the site onto another server and it works fine. It seems to me that it may be a problem with cheap hosting – possibly a memory issue or possibly a security issue. Speaking to the host initially he replied that there was nothing blocking admin-ajax.php. I suspect it’s probably cheap reseller hosting and he may not have a huge amount of control over it.
I’m going to throw my findings back to him initially to investigate.
Either way, I think possible causes (such as those suggested by mensmaximus above) should be documented if possible as this does seem to be a common problem.
I’ll feedback when I have more information
Regards
Christian@mensmaximus, I appreciate your input but your original comment about ‘not thinking’ and making the assumption I had not already followed the steps provided by Kriesi and attempted to troubleshoot myself was rather inflamatory. I will put it down to the language barrier. If you follow the link above that Kriesi themselves provide you will see I did all that they asked, including escalating to the support forum.
What I would expect at this point is someone from Kreisi to come forward and say “This problem is often due to X Y Z”. On identifiocation of the problem, would then also expect to find those points within the Kriesi knowledgebase. As it is, the official Kriesi advice is “disable plugins, update theme, then ask us on the forum”
Sorry mensmaximus, who are you and who asked you? This is a support request to Kreisi becasue their page builder does not work in a standard server configuration and the problem is reported in the forums by multiple users on multiple occasions across multiple versions.
For the record, I don’t expect Kreisi to fix it becasue they are being nice, I expect them to fix it becasue it is a paid for product that is expected to work and I don’t expect to have to pay somebody to fix a premium product that is within it’s support lifetime.
As it happens I’m an experienced WordPress developer. I have looked at the problem with another experienced WordPress developer and have had the webhost look too. I’m not a systems administrator though, and if there is some nonstandard server configuration required, I’d expect Kreisi to have this documented. I have other work to do and don’t expect to have to spend hours troubleshooting something that isn’t but should be working.
- admin-ajx.php is there and not being blocked by the server. In fact it can be accessed be other WordPress functions
- the .htaccess file is the standard WordPress .htaccess file and contains no modifications, that applies to all .htaccess files within
- I have followed the advice given in the article that relates to this problem here http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/ including the bit that says “Still not working? Please open a new ticket in the support forum with admin login details for your installation supplied in private, and we’ll have a closer look at if for you”
So I’m not sure exactly what you think I’ve missed here?
Hi Rikard,
I have spoken to the host who does not think it is a problem at his end. However I wonder if some of the disabled functions (disable_function) listed in the private link may help? We really do need to get this sorted out as currently we can;t use the site and it is costing us business.
