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Hello Ismael,
Our developer has spent the last couple of days switching everything over to 5.3.27 CGI and the problem still persists. Please take a look. We’re hoping that you can come up with a solution for us. If not, I think it’d be acceptable for us to ask for a refund.
Thank you for your help,
Sam
Hi Yigit.
Like I mentioned before, there are NO plugins that are activated on the website. Please understand that I’ve already tried all the suggestions in these support forums and the problem still persists.
Sam
Hi Ismael,
Thank you for your reply. Like I mentioned in my previous post, we’ve already updated the php version and the layout builder is still not working.
Please look further into this. I’ve been trying to get it to work for hours.
Sam
Also, please let me know why my text editor is not appearing. If you try clicking on “Default Editor” you’ll see that nothing appears there.
Please try refreshing the page. Sometimes it will appear just once after logging in and then after updating the page it won’t load again.
I’ve tried on Chrome, Safari, and Firefox. Still nothing.
Edit: I’ve now re-installed the theme twice, updated the php version, and increased the memory to 512MB. It’s still not working and just stays on the loading screen.
