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Hi Rikard,
Thanks for that suggestion. I’ve just tried to share in incognito window and the image is there. I’m guessing that I need to do something with my browser to clear something that had been blocking the image…any suggestions please?Thanks,
kesdeg
Hi Rikard,
Yup, that’s the image that should be showing when I share it to Facebook or Twitter. But, I’m getting a blank image when I go onto those social platforms. I’ve got screenshots of what it looks like but can’t find a way of sharing them with you.
Seems to be a problem for a few people so I’m wondering if it’s a wordpress issue with one of the more recent updates?
Thanks,
kesdeg
Awesome Nikko, thank you. That’s sorted it.
Appreciate your quick response on this one, you can close the thread.
HI Yigit,
There’s just been another update to Woocommerce which seems to solved the issue but thank you anyway.
You can close this thread.
Cheers
kesdegHi Victoria,
After the most recent Enfold update, it seemed to have sorted the problem out.Thanks for your help and you can close this enquiry now.
Hi Ismael,
Thanks for the reminder about File Compression settings. Have done that and cleared the cache on my SG Performance plugin. Fingers crossed that it’s sorted. I’ll take a look at the thread you linked. Thanks for that.Cheers,
kesdegHi there,
As an update, I’ve just had another customer complain to me that they can add anything to the basket yesterday. When they do, and click on View Basket, the item has disappeared.They were using Windows 10 and Chrome Browser.
Appreciate you guys looking into this one please.Thanks,
Kesdeg
Hey Yigit,
Weird as I’ve got it set to accept cookies on first page before being able to move on. So, they had accepted cookies before the shopping experience. I’m still trying to troubleshoot why they had this issue. They tried several different desktop computers and got the same problem each time. They cleared their cache and even created a user account. When ever they clicked on the button ‘View Basket’ or ‘Checkout’, the chosen item disappeared. A little mystified by the problem??Hi there, I’ve just had a customer complain about the same thing. She was using Windows 10 and Chrome browser. Every time she added a product to the basket, when she went on the basket there was nothing there. I’ve updated to the Enfold 4.7.2 yesterday. She had accepted Cookies.
Hi Rickard, sorry for the delay in responding to this message. Really appreciate that code. You can close this one off.
Cheers,
kesdegHi Basilis,
The Woocommerce Store wide banner that states store wide notices. Currently giving a discount code INDIEWEEK.
Sure thing, sorry, forgot to do this first time around
Hi Rikard,
I’ve contacted the plugin devs and waiting a response. Just wondered if any others had had an issue. Can’t figure out if it’s the Enfold update or WordPress update that’s caused the issue.
Cheers,
kesdegI’ve just gone through and made all plugins inactive, then added them back one by one. It appears that my plugin WP Rich Snippets is suddenly causing a conflict. I don’t know if this is with your latest update or the WP update. Any further advice would be really welcome as this is a plugin I rely on.
Thanks,
KesdegHi Support Team,
Still got these problems with the main product image using Safari browser. Really appreciate a look and please note change of FTP details to below:
Kesdeg
Hi Yigit,
Thanks for that code. I’ve added it my Enfold Child Theme Style css file and cleared Server cache as well as the Safari cache on the ipad mini and still the same problem I’m afraid.
Kesdeg
Thanks Yigit. I’ve just tested Firefox and no problem there, just seems to be Safari. I’m testing on an ipad Mini.
Here’s one product page to test:Cheers,
kesdeg
Just to give you an update Ismael. I contacted my hosting provider and no issues with the cache.
I’ve just done the Enfold update to 4.5.4 and created a totally new page for this one. I’m now able to use the advanced layout builder and save changes with no problem.
I’m still mystified as to why I couldn’t get the previous page to save correctly but fingers crossed, shouldn’t have any further issues on this one.
Thank you, you can now close off this thread.
Kesdeg
Hi Rikard,
Sorry if I’m not making myself clear. I’ll have another go.
Yes, I did remove the single quotes and it makes no difference.
I’ve cobbled together a page after about 126 revisions over the last few days but it still right!!
I simply want the page to have a full width image below the header with no padding like the link I’ve added below in the private content.
Can you also please clarify on the many different layout builder names:
On the backend, when you select a page to edit. I see Advanced Layout Editor (which i presume is the the Avia Layout Builder) and you can toggle to the Default Editor (which is the Classic Editor).
I have the Classic Editor plugin v1.4 that was recommended to be used by your team.
On the main page of the Theme Options, there are two options. The block Editor (is this the Advance Layout Editor? I’m presuming so) and the WP Classic Editor. It says alongside that “Choose if you want to enable and use the built in classic editor – no plugin is needed.”
I have tried to select the WP Classic Editor here and keep the Classic Editor plug in on as well as deactivate the Classic Editor Plugin. Neither option allows me to save my changes first time. It still also doesn’t allow me to replicate the layout of my other pages.
Hi Rickard,
It makes no difference at all sadly! :-(
This is getting so frustrating as basically I cannot create any new pages for my website with the set up that I currently have. All I want is the main image in the content block with title Events to be full width and with no padding. I’ve got exactly the same set up on mutliple other pages.
Each time I try and make the alterations, i flush the cache on both my server and on my browser. I’ve got the Classic Editor plugin added and activated which was recommended to deal with the new WordPress 5.0 upgrade. I’ve tried with that deactivated as well as activiated just in case.
Hi Vinay,
Please take a look at my privately published Events page. The URL is in the private Data section below. I have a content block with background image and title as well as a couple of content blocks below this. If you look at the backend, you’ll see the coding. (I’ve given you access to this in the previous message Private Data section). When you look at the page, there is no image or title in the top content block. I’ve tried clearing caches on browsers and my server cache and still no luck. This took all day to get to this point when it should have taken about 20 minutes. I had no problem creating content in the past! When you create using Avia Layout Builder and update changes, sometimes it saves them and sometimes it doesn’t. Reading some of the threads since the change to WordPress 5.0, this has been an issue for others too.I really need this quick little page up and running asap and it’s driving me nuts.
Sorry about the delay in responding Nikko. I’ve installed the plugin and the issue seems to have sorted itself.
You can close this thread. Cheers, kesdeg
