Hi,

enclosed the communication with the world4you support, they raised the maximum execution time and PHP time limit with no effect.
If i switch to another theme the website is loading immediately.

According to “debug.log” the error has something to do with the nav-menu-template?
[19-Mar-2023 18:05:02 UTC] PHP Fatal error: Maximum execution time of 90 seconds exceeded in /home/.sites/150/site6680906/web/wp-includes/nav-menu-template.php on line 213

Is the nav-menu-template something the theme uses?

Could i just reset the whole wordpress site and restore the content (sites and pictures)? Do you have any best-practice on how to save the content and restore the site with theme?

Thank you!

——————————————————————————————————–
Hi,

the error says that the maximum execution time (90) is to low.

i increased the value to 300.

I increased the settings

PHP time limit to 300
Max input time to 120

Herzliche Grüße vom E-Mail-Support-Team aus Linz,

Adnan

Kritik? Lob? Wünsche? Unser Anliegen ist Ihre Zufriedenheit:
https://info.world4you.com/feedback/index.php?202466016

==============================================
Technischer Support
==============================================
WORLD4YOU Internet Services GmbH
Hafenstraße 35
A-4020 Linz, Austria/Europe
(Email address hidden if logged out)
http://www.world4you.com
==============================================
Fbnr.: FN232485s des LG Linz
IBAN: AT613400000005077508
BIC: RZOOAT2L
FAQ Portal: https://www.world4you.com/faq
==============================================

19.03.2023 20:06 – (Email address hidden if logged out) schrieb:
(Email address hidden if logged out) schrieb:

> Dear Adnan,
>
> did you look at the enclosed Error-Logs?
>
> What is causing the following error messages:
> * (70007)The timeout specified has expired: [client 81.19.159.90:47136] AH00574: ap_content_length_filter: apr_bucket_read() failed
> * PHP Fatal error: Maximum execution time of 90 seconds exceeded in /home/.sites/150/site6680906/web/wp-includes/nav-menu-template.php on
> line 213
>
> The Theme Support asked me to raise following settings:
> \”I see in your WordPress ▾ Dashboard ▾ Tools ▾ Site Health ▾ Info ▾ Server your PHP time limit & Max input time are low, try
> changing them to:
> PHP time limit 300
> Max input time 120\”
>
> Can you assist with that? Do you think thats not the reason for the error?
>
> Thanks
>

content

Hi,

i cannot find a issue on the server.

I think the problem is with the theme.

Please try a another theme so we can see it the site works again.

Then we now the problem is from the theme.

Herzliche Grüße vom E-Mail-Support-Team aus Linz,

Adnan

Kritik? Lob? Wünsche? Unser Anliegen ist Ihre Zufriedenheit:
https://info.world4you.com/feedback/index.php?202466016

==============================================
Technischer Support
==============================================
WORLD4YOU Internet Services GmbH
Hafenstraße 35
A-4020 Linz, Austria/Europe
(Email address hidden if logged out)
http://www.world4you.com
==============================================
Fbnr.: FN232485s des LG Linz
IBAN: AT613400000005077508
BIC: RZOOAT2L
FAQ Portal: https://www.world4you.com/faq
==============================================

19.03.2023 20:06 – (Email address hidden if logged out) schrieb:
(Email address hidden if logged out) schrieb:

> Hi,
>
> since a few days our website is encountering a problem, it doesnt load anymore. We also received an email, that wordpress went into recovery
> mode due to a plugin. We deactivated all plugins now that arent necessary but the problem remains.
>
> I also tried reseting the webspace through world4you options and paid €22, it didnt solve the problem.
>
> Enclosed the server error log and the debug.log.
>
> I also contacted the enfold theme support, they said the problem is most likely not linked to the used theme.
>
> Your Sincerely
>
> —————————————–
> Kundennummer: 50335413
> Package ID: 31739815 / juliaholzer.com
>

Update: if i activate another theme, the website at least is loading again

Hi,

we already deactivated and then uninstalled the wp-captcha plugin unfortunately it didnt solve the problem.

The website doesnt load and if we try to edit a page via wordpress admin also the preview doesnt load properly and enters a loop.

we also tried to reverse the latest edits but it also didnt have any effect.