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Thanks Yigit, unfortunately I can’t decipher where to find this file in Bluehost. I’m assuming this is a back-end file, yes?
I put this in Quick CSS (per the thread) and it changed the font all over my website. Had to take it out.
User-agent: *
Disallow: /search
Disallow: /*?s=Thanks Victoria. It doesn’t seem that a solution was actually come to regarding the issue. It’s a lot to read through so I may have missed something. Doesn’t look like it’s a setting or “Quick Code” issue. Am I correct in saying this?
Hello, I need additional help on this. This ticket has been open since January 12th, and I’ve had little help in resolving the issue. Now, I have additional issues. I deleted my “resources” page, and deleted it from my menu. It should be gone. When I click on my Welcome page or Travel Blog page, it doesn’t show. When I click on my Destinations page, it shows in the menu without a Destination (404). Does the same on the Account and Contact page. In addition, the “cart” issue is still a major problem despite the fact that I DELETED WooCommerce.
This is highly frustrating to have so little assistance that leads to a resolution. This mobile version is clearly buggy. I can’t even add a plug-in to translate my mobile site to something more reliable, because the mobile site can’t be read by the most popular mobile plug-ins on WordPress. Many people are having issues with it, and I see a constant theme of these problems with mobile not being fixed. As a paying customer, I feel it appropriate to have a less flippant approach to fixing what is a very major issue that is holding back the progress and development of my website. My traffic is going up daily, and my visitors are seeing a continued (and increasingly) bugged mobile version that represents 70%+ of my viewership. Pardon the frustration, but this has gone on for a month and I would appreciate a solution. I’m not a developer, I’m a writer. I bought your product. It should work. Your customers rely on you for support, and thus far it has lacked greatly.
This is what I don’t understand, Andy. I actually DELETED WooCommerce. The cart still shows up. Additionally, I don’t feel technical enough to start deleting all of my theme files when I’ve put this much work into it, hope that makes sense. Honestly, I wouldn’t know how to begin doing it anyhow. Is there another alternative? I’ve shared log-in information below.
Thanks Yigit, here’s the link to the new thread. https://kriesi.at/support/topic/possible-malware/
Where can I locate “enfold/config-templatebuilder/avia-template-builder/php/html-helper.class.php file” to edit? Sorry, this is very new for me.
I’ve gone through the plug-ins, and nothing seems to work. You’re welcome to do whatever you need to in order to fix the issue, just please advise on which ones you activate/de-activate. Thanks.
Hello, I’ve provided confidential information to my page and have received no word in five days. Please advise.
Can I please get some follow-up on this? I opened this ticket 13 days ago and have gotten no answers. Please advise.
Ismael, I haven’t changed anything in that file to my knowledge. I’ll provide log-in details below… Ideally, I’m just looking for consistency from page to page and I’m not sure why that isn’t happening.
No luck… again, this isn’t happening on the Welcome page or Travel Blog page. It is only happening on the rest of the pages. Is there anything you can think of that would differentiate menu settings on those pages? Welcome page and Travel Blog page look good, the rest don’t. Please assist.
That didn’t seem to help.
Here is the image link to imgur.com… you will see that my mobile menu is mis-aligned. Social tabs are below the dropdown, shopping cart is above it. It all looks very ugly. Just looking to have them aligned side-by-side the way it looks on my desktop version.
