Thx Mike

Hi Ismael

Thank you – did not think of that – helpful to know – yes I am finding the documentation helpful to learn all that is required.

Thank you for efforts to improve the smaller device experience. It is unfortunate that I did not have the same success when I tried.

I am still a little lost as to why the text in the widgets is not ‘all’ showing on mobile devices – ie the phone number and ABN number do not show on mobile rather they are invisible until touched and yet the other text is visible. eg compare info displayed on desktop with info displayed on mobile

Please let me know what is required?

John

Hey Vinay,

done – that took me out of my comfort zone and I think have followed your instructions correctly.

I noted the changes to the CSS and JS merging in Enfold > Performance tab, the _test permalink and a bunch of code under the contact form which I am assuming is the debug window or similar. I followed through and deleted the welcome page and changed the permalink and then followed up by enabling the CSS and JS merging. Then changed from private to public and republished the ‘new’ welcome page.

I changed some information in the widget 1 “EMDG Consulting”. (see below) I changed this information because it was not appearing on mobile and I thought it might be due to the spaces between digits

I have refreshed the web page in a browser and the site is now broken

Hi Mike, the images were very helpful – it was my shortcoming not yours – just took me while to work out.

thank you for the suggestion re backup – will check it out.

Have a good weekend – well its friday evening here –

John

Hi Mike,

thank you for the suggestion re images compression very helpful.

Thank you also for your suggested workaround re smaller devices – this is something I will have to get to later. – hopefully over the weekend.

In the interim can you help with two menu questions –

1. There is information appearing as subtext to a main menu item and I cant determine where it is being populated from. eg under the menu item “Welcome” are the ‘sub text’ words “At Enfold Consulting” under the menu item “Service” are the ‘subtext’ words “What can I offer” where do I need to go to edit these “sub text” words?

2. In an earlier post I asked: “I am working on a single page and have noted the ability of append a #hashtag to the URL to get to a certain part of the page – my questions is how do I specify where on the page that menu item url + hashtag will go. I can see where the # is described/entered I cant see how to determine the place on the page that the # takes you to. I hope that is clearer than my earlier image question.

You replied : Anchor links; you can add your own ID to a Color Section element for instance, and then link to it by for example putting something like this into the link of one of your menu items:
#name-of-your-anchor
That should scroll to the anchor on the same page.

Having trouble working out how to “add your own ID to a Color Section element” i think I understand the second part and can see where I add “#name-of-your-anchor” to a menu item
Can you help?

John

Hi Mike,
thank you for the insights.
Re Contact form – nice when you know how – i will have to look closer at another time to see where i was going wrong. Now how I wanted it.

Re footer also as required – thanks – socket can stay as is for now.

I understand the code reference now an dyes it appears to be working ie space has gone – now I have to work out how to reduce the size of header image and keep the dimensions – that is something i have struggled with because it seems when you reduce file size dimensions are also reduced which defeats the purpose of having the large header image. Any suggestions ie links

What is causing some text to turn up in browser as grey when black is selected in the editor ?

Any thoughts about why the icon boxes are showing up on iPhone side by side rather one on top of the other as you might expect on a narrow screen in portarit mode – landscape works well on iphone 6s

Understood re ‘history’ – I will try and do as you say if it happens again

East Coast or West Coast or somewhere in the middle?

John

Hi Mike,

Re – To reset the site completely please use the plugin WordPress Reset – good to know thx

still interested to know – 24 – 48 hours between questions and answers also frustrating – what time zone are you in and do you have live chat support?

Please also note that on iPhone 6s the ‘icon cells’ sit side by side in portrait mode and text side by side with images also in portrait mode and text cells containing bullets also shows side by side on iPhone which makes for lousy layout small text etc etc

please see following responses to your points 1-5

1: Without logging in, it looks as though the background color for your cell that contains the contact form is not set, it’s getting the black as the default body color. Please try changing the color in the 1/2 flex cell (grid row) What color did you want it? White – I did of course try to change via the grid row – there are 3 choices white grey and black – no luck from my end.

2: the footer widgets look the same in mobile & desktop for me, what color are they in iPhone? On iPhone dark grey.

3: the slider at the top seems to be inside a color section, please try moving the slider outside the color section, or if you are only going to have one background-image, thus not sliding, try removing the slider and add the background-image to the color section, then add your text block to the color section as a 1/2 column using a empty 1/2 column for the other side. That all seems to make sense will give it a go.

4: the text on the slider will move some, as the width is a percentage of the screen width, it seems minimal, what size is frustrating you the most? Please include screenshots. How do I provide you with screenshots ?

5: Please explain how your site is braking, I’m not really seeing it. – the best way for your to see this is via the revision history. – log in details provided below

Hi Rikard,

Thank you.
I would like to show you the site and will do when I can. I will run another test via google and share those results if there are any problems identified.

I think my question re images gave you the impression I was asking about resolution and I agree high resolution best for full width slider and lower re for smaller containers. My query was about the dimensions – meaning would the slider automatically adjust itself to the dimensions of an image if for example I were to crop an image so that it was short in height and wide in breadth. Or would I need to alter the dimensions of the slider. Not sure if I have understood how such things work and that is my question.

I am working on a single page and have noted the ability of append a #hashtag to the URL to get to a certain part of the page – my questions is how do I specify where on the page that menu item url + hastag will go. I can see where the # is described/entered I cant see how to determine the place on the page that the # takes you to. I hope that is clearer than my earlier image question.

FYI – I will be restarting from scratch ( I have the content and it may just be easier than looking for open code) and not adding any of my own HTML to ensure if only in the first instance I wont cause the site to break.

Your help is appreciated.

OK understand sockets – thank you

will checkout icons – thx

have checked out mega menus – now i understand thx

Another issue
After each time editor I use the update button to save and then preview changes. each occurrence produces a new revision. Is there a limit to the number of revisions? I ask because a strange thing has started to occur intermittently as I continue to make changes, whole sections disappear from the page and I have to revert to earlier version and try again. I have also noticed that when i am using the editor and select ‘Save’ the window doesn’t close as it is supposed to and I only have the X to use to close the editor and larger chunks of the page disappear. Thoughts on what i might be doing wrong

Hey Rikard
your response was helpful – thank you.

Would be happy to share site however not live – have an active “launchpad’ filling in while I develop new site – just deactivating to test new site online and reactivating as I continue to edit and develop. Also as a relative newbie I undersatnd that I have a steep learning curve. Your support is appreciated

Second problem first – you were correct it was the footer – I had been looking at the Footer in Theme options (pull down menu) – I followed your lead and found the 4 ‘boxes’ under Appearance->Widgets. Which leads to another question – what is the ‘socket’? see Theme options Footer

Re the first problem: yes it was Appearance->Menus that I was looking for to edit the information. When I go to Appearance > Menus and review the information I note that the pre-populated information in the the first menu is “Welcome” when I look at the same menu item on the ‘live preview’ the information is in two rows “Welcome” and underneath is additional information, this is the case on each of the menu items. Where would I go to edit that information? What is a mega menu? Is there a link to learning more about Menus or do I just experiment with the settings – would you support deleting all menus and starting from blank setup

In both of the above examples I am having some difficulty understanding the relationship between the Theme Options (pull down menu) and the Appearance Options ie Appearance > Menus and Appearance->Widgets. Then there is the Appearance>Customize options which also references menu and widgets. All of these have overlap between the use of the same words ie Menu and Widgets – is there explainer link?

John

Hi Rickard,
I can see what you mean – clicking the link which reads ‘Enfold’ leads to the page which has the “big blue button above the topics, which reads Can’t find a solution to your problem? Open a new thread.” let me say that as a new comer that was not as “obvious to me” as it was to you. Most likely because you knew where to look and what to do. To a new comer that was not “obvious’ nor is it intuitive, you could consider taking this as an insight into the mind of a newcomer rather than a criticism – change or modify the initial ‘support page’ to instruct how you would expect someone to respond such as you do on the ‘enfold’ page

i will look into signing up for gravatar

John

Hi Rikard,

in the interim – can you please tell me – how do you start a new thread/enquiry from the support page – https://kriesi.at/support

and how do you edit your image from the ‘Edit Profile’ link once you have logged in ?

John

Hi Nikko,

no that does not help. Did you happen to read through the thread before responding?

If I had wanted to design my own site using your “theme” then I would use the ‘Advanced layout’ tool to do so. However that is not what I am looking to do. Rightly or wrongly I had assumed from the ‘theme’ information that I would be able to use the “Demo” as a template ie pre defined content – edit the “Lorem Ipsum” and be up and running with a fresh new look website ie using the demo as a starting point. If this is not possible as appears to me it is not given your response then what is the point of the “Demo Import”?