OK, I’ve reinstalled all the FTP files from a new download.
I’ve looked at the site on a private browsing window and it’s not cached.
Unfortunately I still can’t get that particular element to work. There are other similar posts with them same issue here on the support forum. Are you able to tell me how you resolved those?
My host will not assist me with a theme, Please can you tell me if there’s anything specific I should ask them to look at.
Rikard originally asked for my login details so that he could take a look. Is it still possible to do this to see if there’s anything in the layout editor I’ve missed and that’s why it’s not working.
Thanks very much
Jo
Hi Andy
I already deactivated all the plugins and tried that before I contacted you. So yes, you can deactivate plugins in your check, if you put them back once they’ve been ruled out, as I did.
I have only just installed the Enfold theme on this site, from a fresh download from Themeforest and so it is a brand new install. Do you think I should do that again?
Thanks Jo
Hi, I just wanted to check that you received the information I sent you? Thanks Jo
Thank you. I so want this to work and am grateful for any info you can give me.