Page 746 – Support | Kriesi.at – Premium WordPress Themes

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March 24, 2017 at 6:38 pm in reply to: Logo is a different size in Chrome from I.E. #766333

Jordan Shannon
Inactive Moderator

Hi,

Thanks. I looked at the site, and on my end they appeared the same in either browser. Could you please provide a screen shot of this issue.

Best regards,
Jordan Shannon

March 24, 2017 at 4:43 pm in reply to: Portfolio Grid not lining up correctly #766273

Jordan Shannon
Inactive Moderator

Hi,

This should be fixed now. I just had to adjust the image size to large under “Select custom image size” within the porfolio elements options. Please let me know if this is what you needed.

Best regards,
Jordan Shannon

March 24, 2017 at 4:21 pm in reply to: How to increase font size inside the tables #766263

Jordan Shannon
Inactive Moderator

Hi,

Would you be able to provide access to the admin so we can look into this issue further as to why the css is not taking.

Best regards,
Jordan Shannon

March 24, 2017 at 4:19 pm in reply to: Color section full responsive #766262

Jordan Shannon
Inactive Moderator

Hi,

Does this work for you? Did you still need help?

Best regards,
Jordan Shannon

March 24, 2017 at 4:18 pm in reply to: Enfold Contact Form don't send e-mail to Microsoft Exchange Server Office 365 #766261

Jordan Shannon
Inactive Moderator

Hi,

This is great news! Did they say what the actual issue was? It will help us aid users in the future. If you need additional help please let us know.

Best regards,
Jordan Shannon

March 24, 2017 at 7:12 am in reply to: Image overlay code at the top of my screen #765955

Jordan Shannon
Inactive Moderator

Hey MulderMind,

Are you able to search for this code in the header.php file?

Best regards,
Jordan Shannon

March 24, 2017 at 7:02 am in reply to: Pricing Table Cell Size #765944
Jordan Shannon
Inactive Moderator
Hey djchrisaustin,

You can add this to quick css and adjust the 5 to whatever you need.:
```
li.avia-pricing-row{
padding:5px 0 !important;
}
```
Best regards,
Jordan Shannon
March 24, 2017 at 6:58 am in reply to: Logo is a different size in Chrome from I.E. #765941

Jordan Shannon
Inactive Moderator

Hey Starfire3,

Please provide a link to the site so that we can look into this further.

Best regards,
Jordan Shannon

March 24, 2017 at 6:58 am in reply to: padding between promoboxex #765937

Jordan Shannon
Inactive Moderator

Hey Whippert,

I am only able to view the Coming Soon/Under Construction page. Please provide the admin information or adjust the page so that I can view it.

Best regards,
Jordan Shannon

March 24, 2017 at 6:55 am in reply to: Color section full responsive #765934
Jordan Shannon
Inactive Moderator
Hey Biggy,

Please try adding this to quick css:
```
.avia-full-contain {
background-size: cover !important;
}
```
Let me know if this works

Best regards,
Jordan Shannon
March 24, 2017 at 12:00 am in reply to: Homepage Not Working and Menu Is Condensed #765798

Jordan Shannon
Inactive Moderator

Hey victordezaki,

Which demo are you using?

Best regards,
Jordan Shannon

March 23, 2017 at 11:54 pm in reply to: Unlink Portfolio Boxes #765797
Jordan Shannon
Inactive Moderator
Hey raisonbrands,

Please add this to quick css:
```
.page-id-734 .av-masonry-entry{
pointer-events:none!important;
}
```
Let me know if this works.

Best regards,
Jordan Shannon
March 23, 2017 at 11:33 pm in reply to: Lady on booking List #765789

Jordan Shannon
Inactive Moderator

Hi,

Please try de-activating all active plugins except for WooCommerce and make sure that you are using the latest version of Enfold which is currently 4.0.3

Best regards,
Jordan Shannon

March 23, 2017 at 11:14 pm in reply to: Icon Boxes #765786

Jordan Shannon
Inactive Moderator

Hi,

In your other topic I asked if you could share admin info so we can log in a solve your issues. That would apply for this one as well.

Best regards,
Jordan Shannon

March 23, 2017 at 11:12 pm in reply to: size of the related items in Woocommerce #765784
Jordan Shannon
Inactive Moderator
Hi,

Apologies, please add this to quick css:
```
span.onsale{
    position: absolute!important;
    top: -40px !important;
    right: 108px !important;
}
```
Best regards,
Jordan Shannon
March 23, 2017 at 10:29 pm in reply to: Stop page width stretch after 1100px #765777

Jordan Shannon
Inactive Moderator

Hi,

No problem at all, sorry I could not be of more help via the forum.

Best regards,
Jordan Shannon

March 23, 2017 at 10:14 pm in reply to: Images fitting in Slider #765773

Jordan Shannon
Inactive Moderator

Hi,

Would you be able to provide login info so we can make the proper adjustments to the slider. I also noticed you had a 2nd topic up regarding this site and we can use it to solve that issue as well.

Best regards,
Jordan Shannon

March 23, 2017 at 7:32 pm in reply to: Stop page width stretch after 1100px #765685

Jordan Shannon
Inactive Moderator

Hi,

This is doable, but outside of the support I can provide via the forum as it would take modifying some of the root files. However, you can utilize our customization team here: http://kriesi.at/contact/customization

I apologize that I am not able to solve this here directly.

Best regards,
Jordan Shannon

March 23, 2017 at 7:24 pm in reply to: How to reduce space above a color section? #765682

Jordan Shannon
Inactive Moderator

Hi,

No problem at all. If you need additional help, please let us know.

Best regards,
Jordan Shannon

March 23, 2017 at 7:23 pm in reply to: Use travel demo but without installing woocommerce #765681

Jordan Shannon
Inactive Moderator

Hi,

You could try installing it via ftp and leaving out woocommerce. Please see the following if you need help in doing that

http://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/

Best regards,
Jordan Shannon

March 23, 2017 at 7:20 pm in reply to: How to reduce space above a color section? #765677
Jordan Shannon
Inactive Moderator
Hi,

This is fixed now.Your comment was missing the first asterisk:
```
/Espace en haut d'une color section*/
```
It should be:
```
/*Espace en haut d'une color section*/
```
Please test

Best regards,
Jordan Shannon
March 23, 2017 at 7:15 pm in reply to: Customize Image Hotspot #765674

Jordan Shannon
Inactive Moderator

Hi,

I see, unfortunately the customisation you’re requesting will take a while to implement and therefore falls outside the scope of our theme support.

You can try and get this completed through our customization service here: http://kriesi.at/contact/customization. Or, you can also submit a feature request for future implementation: https://kriesi.at/support/enfold-feature-requests/

Best regards,
Jordan Shannon

March 23, 2017 at 7:07 pm in reply to: Use travel demo but without installing woocommerce #765671

Jordan Shannon
Inactive Moderator

Hi,

Ok. Woocommerce just need to be active to properly install the demo features. Once it is installed you can simply deactivate it, and the page styles and layout will still be available.

Best regards,
Jordan Shannon

March 23, 2017 at 7:01 pm in reply to: Use travel demo but without installing woocommerce #765665

Jordan Shannon
Inactive Moderator

Hi,

So you are just in need of the design and layout but not the store features?

Best regards,
Jordan Shannon

March 23, 2017 at 6:55 pm in reply to: Portfolio Grid not lining up correctly #765662
Jordan Shannon
Inactive Moderator
Hi,

I am working from Chicago, IL US

Best regards,
Jordan Shannon
- This reply was modified 7 years, 9 months ago by Jordan Shannon.
March 23, 2017 at 6:54 pm in reply to: Add changes in config-templatebuilder\avia-shortcodes in childtheme #765661

Jordan Shannon
Inactive Moderator

Hi,

Yes, please try Guenni007’s above suggestion. Make sure you replicate the same structure as the parent theme.

Best regards,
Jordan Shannon

March 23, 2017 at 6:44 pm in reply to: disable Lightbox single post #765650
Jordan Shannon
Inactive Moderator
Hi,

No prob at all if you need additional help please let me know.

Best regards,
Jordan Shannon
- This reply was modified 7 years, 9 months ago by Jordan Shannon.
March 23, 2017 at 6:43 pm in reply to: size of the related items in Woocommerce #765649
Jordan Shannon
Inactive Moderator
Hi,

Try this:
```
span.onsale{
display:none!important;
}
```
Best regards,
Jordan Shannon
March 23, 2017 at 6:38 pm in reply to: How to reduce space above a color section? #765646

Jordan Shannon
Inactive Moderator

Hi,

Could you please provide login data so I can look into this further?

Best regards,
Jordan Shannon

March 23, 2017 at 6:37 pm in reply to: disable Lightbox single post #765643
Jordan Shannon
Inactive Moderator
Hey Roger,

Add the following to quick css:
```
article .big-preview.single-big{
pointer-events:none!important;
}
```
Best regards,
Jordan Shannon
- This reply was modified 7 years, 9 months ago by Jordan Shannon.
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