Page 730 – Support | Kriesi.at – Premium WordPress Themes

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April 15, 2017 at 12:03 am in reply to: Demo import does not work on (multiple) clean installations #778107

Jordan Shannon
Inactive Moderator

Hi,

Is this through FTP manual install?

Best regards,
Jordan Shannon

April 14, 2017 at 11:57 pm in reply to: Oferlapping menu and Logo at the desktop version of the Website #778105

Jordan Shannon
Inactive Moderator

Hi,

So you do not like the menu format in mobile?

Best regards,
Jordan Shannon

April 14, 2017 at 11:51 pm in reply to: Demo import does not work on (multiple) clean installations #778103

Jordan Shannon
Inactive Moderator

Hey csuffel,

It is possible that this could be a server related issue. If there’s a chance, please contact your hosting provider regarding this issue. Ask them why the xml files are not being imported correctly. For a workaround, you can try to import the demo files manually. The files are located on enfold > includes > admin > demo folder. Look for the xml files. Before you do that, follow these steps:

1) Download and Install 7zip.
2) Right click on the xml file (restaurant) in the enfold > includes > admin > demo folder -> 7zip -> Add to Archive
3) Change the “Archive format” to gzip and hit “OK”. Make sure that you know the directory of the converted file.
4) After the conversion, go to Tools > Import then import the converted xml file.

Let me know if this is successful.

Best regards,
Jordan Shannon

April 14, 2017 at 11:42 pm in reply to: Enfold avia layout builder keeps loading on all pages #778101
Jordan Shannon
Inactive Moderator
Hi,

Thank you. Can you please verify that this file exists:
```
/wp-admin/admin-ajax.php
```
Best regards,
Jordan Shannon
April 14, 2017 at 11:38 pm in reply to: Unable To Disable Breadcrumbs on Some Pages… #778099

Jordan Shannon
Inactive Moderator

Hey nesaw,

I am not seeing breadcrumbs on those pages. Can you please take a screenshot showing them, just in case I am looking in the wrong spot?

Best regards,
Jordan Shannon

April 14, 2017 at 11:35 pm in reply to: Underlined Google phone Code #778096
Jordan Shannon
Inactive Moderator
Hey mcraig77,

Try adding the following to quick css:
```
a#number_link{
text-decoration:none!important;
}

a#number_link:hover{
text-decoration:underline!important;
}
```
Let me know if this works for you.

Best regards,
Jordan Shannon
April 14, 2017 at 11:30 pm in reply to: enfold theme #778095

Jordan Shannon
Inactive Moderator

Hey dan,

I am sorry, but we are not allowed to sell the theme, only themeforest. We can’t do much in this case.

Best regards,
Jordan Shannon

April 14, 2017 at 11:28 pm in reply to: Enfold avia layout builder keeps loading on all pages #778094
Jordan Shannon
Inactive Moderator
Hi,

Please remove or comment out the following from functions.php:
```
//set builder mode to debug
add_action('avia_builder_mode', "builder_set_debug");
function builder_set_debug()
{
	return "debug";
}
```
Best regards,
Jordan Shannon
April 14, 2017 at 9:17 pm in reply to: enfold slide show image size on mobile #778068

Jordan Shannon
Inactive Moderator

Hi,

So you want to remove the house background completely on mobile?

Best regards,
Jordan Shannon

April 14, 2017 at 8:08 pm in reply to: Enfold avia layout builder keeps loading on all pages #778042

Jordan Shannon
Inactive Moderator

Hi,

I see. And you have already installed a fresh version of theme via ftp from your Themeforest account? Do you have a local server that you can test the installation on?

Best regards,
Jordan Shannon

April 14, 2017 at 7:58 pm in reply to: URGENT: Pagination Not Working on our site. #778033

Jordan Shannon
Inactive Moderator

Hi,

Once you are able to do so please let us know and we can continue. There is a good chance that there could be a plugin conflict.

Best regards,
Jordan Shannon

April 14, 2017 at 7:56 pm in reply to: error code #778032

Jordan Shannon
Inactive Moderator

Hey mingda,

Have you tried deactivating your currently active plugins and seeing if the error clears up? This error has be traced to a standalone plugin LayerSlider WP previously.

Best regards,
Jordan Shannon

April 14, 2017 at 7:52 pm in reply to: how can I remove gray line and bottom padding from menu? #778030

Jordan Shannon
Inactive Moderator

Hey feoleb,

Try add the following to quick css:

.container.av-logo-container{
display:none!important;
}

Let me know if this works.

Best regards,
Jordan Shannon

April 14, 2017 at 7:50 pm in reply to: Enfold avia layout builder keeps loading on all pages #778029
Jordan Shannon
Inactive Moderator
Hi,

Are you currently trying to update? I am seeing the following error thrown when I try to log into your site:
```
Your PHP installation appears to be missing the MySQL extension which is required by WordPress.
```
Best regards,
Jordan Shannon
April 14, 2017 at 7:31 pm in reply to: Enfold avia layout builder keeps loading on all pages #778011

Jordan Shannon
Inactive Moderator

Hi,

Are you able to update? Or, test on a server with a more up to date version.

Best regards,
Jordan Shannon

April 14, 2017 at 7:31 pm in reply to: URGENT: Pagination Not Working on our site. #778010

Jordan Shannon
Inactive Moderator

Hi,

Please also see Basilis’s suggestion above of disabling your currently active plugins and see if that fixes the issue. If it does, you will want to enable them one by one until you isolate the culprit.

Best regards,
Jordan Shannon

April 14, 2017 at 7:29 pm in reply to: Enfold avia layout builder keeps loading on all pages #778008

Jordan Shannon
Inactive Moderator

Hi,

Are you using the most updated version of PHP 7.1.4?

Best regards,
Jordan Shannon

April 14, 2017 at 7:24 pm in reply to: Hide pages from sidebar menu #778005
Jordan Shannon
Inactive Moderator
Hi,

Add the following to quick css:
```
.page-id-306 aside.sidebar{
display:none!important;
}
```
And then to adjust the page format:
```
.page-id-306 main.template-page.content.av-content-small.alpha.units{
width:100%!important;
border:none!important;
}
```
Let me know if this works for you.

Best regards,
Jordan Shannon
April 14, 2017 at 7:04 pm in reply to: URGENT: Pagination Not Working on our site. #777976

Jordan Shannon
Inactive Moderator

Hey voice903fm,

Please direct me to the exact page with the issue.

Best regards,
Jordan Shannon

April 14, 2017 at 6:55 pm in reply to: Hide pages from sidebar menu #777965

Jordan Shannon
Inactive Moderator

Hi,

Please provide a link to the site and page you need help with.

Best regards,
Jordan Shannon

April 14, 2017 at 6:40 pm in reply to: Problems with hover #777954

Jordan Shannon
Inactive Moderator

Hi,
I see. All the sections currently have the same class hover1. That’s why they all highlight when you touch any one of them. Maybe name them hover1-3?

Best regards,
Jordan Shannon

April 14, 2017 at 6:06 pm in reply to: Enfold avia layout builder keeps loading on all pages #777936

Jordan Shannon
Inactive Moderator

Hey yais,

Sorry, I am having trouble understanding the problem. So the builder is not loading for you?

Best regards,
Jordan Shannon

April 14, 2017 at 6:03 pm in reply to: Blurry main single product image on Enfold #777930

Jordan Shannon
Inactive Moderator

Hey alsterb,

You have a few solutions that may work. Try the following:

Please go to WooCommerce > Settings > Catalog and increase Catalog Images size to 350x350px then regenerate them using http://wordpress.org/plugins/regenerate-thumbnails/

Also, you can try to increase the thumbnail quality with: http://wordpress.org/plugins/simplejpegquality/ – do not forget to regenerate the thumbnails with http://wordpress.org/plugins/regenerate-thumbnails/

Best regards,
Jordan Shannon

April 14, 2017 at 5:58 pm in reply to: Problems with hover #777926

Jordan Shannon
Inactive Moderator

Hi,

I do not see the code that you mentioned.

Best regards,
Jordan Shannon

April 14, 2017 at 5:56 pm in reply to: Create own Colour Scheme #777924

Jordan Shannon
Inactive Moderator

Hey stulan68,

If you are familiar with the language this can be done pretty simply through css.

Best regards,
Jordan Shannon

April 14, 2017 at 5:46 pm in reply to: Problems with hover #777912

Jordan Shannon
Inactive Moderator

Hey umanskro,

Was this function added via the ALB or raw javascript? Please provide admin info so I can look into this further.

Best regards,
Jordan Shannon

April 14, 2017 at 5:44 pm in reply to: Hide pages from sidebar menu #777910

Jordan Shannon
Inactive Moderator

Hi,

Do you mean you have a specific page that you don’t want the sidebar to appear on? You can use that pages unique id with css to hide the sidebar just on that page.

Best regards,
Jordan Shannon

April 14, 2017 at 5:39 pm in reply to: What to place in Child theme #777907

Jordan Shannon
Inactive Moderator

Hey terrytomasini,

Essentially what you want to do is recreate the file structure and names in the child theme so it overrides the parent theme.

Best regards,
Jordan Shannon

April 14, 2017 at 5:35 pm in reply to: Hide pages from sidebar menu #777903

Jordan Shannon
Inactive Moderator

Hey satucker,

Have you tried modifying the sidebar from Appearance -> Widgets.

Best regards,
Jordan Shannon

April 14, 2017 at 5:12 pm in reply to: Add Image Credits to Featured Image #777896

Jordan Shannon
Inactive Moderator

Hi,

I am receiving a server error when I try to access the ftp link. Can you please check it?

Best regards,
Jordan Shannon
Author

Posts

Viewing 30 posts - 21,871 through 21,900 (of 23,052 total)

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