Page 602 – Support | Kriesi.at – Premium WordPress Themes

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October 4, 2017 at 6:17 am in reply to: Mobile Hamburger Menu is not working #859919

Jordan Shannon
Inactive Moderator

Hi,

I’m glad you were able to get this corrected. If you need additional help, please let us know here in the forums.

Best regards,
Jordan Shannon

October 4, 2017 at 6:16 am in reply to: Woocommerce category title styling after update to Woo 3.0.3 #859917

Jordan Shannon
Inactive Moderator

Hi,

I’m glad you were able to get this corrected. If you need additional help, please let us know here in the forums.

Best regards,
Jordan Shannon

October 4, 2017 at 6:15 am in reply to: main menu and sub pages #859914

Jordan Shannon
Inactive Moderator

Hi,

I’m glad you were able to get this corrected. If you need additional help, please let us know here in the forums.

Best regards,
Jordan Shannon

October 4, 2017 at 6:14 am in reply to: Custom Menu Breakpoint works just for the home page #859912

Jordan Shannon
Inactive Moderator

Hi,

If you need additional help, please let us know here in the forums.

Best regards,
Jordan Shannon

October 4, 2017 at 6:13 am in reply to: Menu Problem for Mobile Layout #859911

Jordan Shannon
Inactive Moderator

Hey cyas,

I was able to open the menu. Is this what you mean by unresponsive? You can’t open it?

Best regards,
Jordan Shannon

October 4, 2017 at 6:09 am in reply to: Edit scroll to top #859907

Jordan Shannon
Inactive Moderator

Hey ladislavhrabal,

Please provide a link to the page in question and also, see if this thread helps you:

https://kriesi.at/support/topic/editing-back-to-top-button/
Best regards,
Jordan Shannon

October 4, 2017 at 6:04 am in reply to: Burger Menu Showing Up On Laptop #859903

Jordan Shannon
Inactive Moderator

Hey kirklancaster,

Please provide link to the page/site in question.

Best regards,
Jordan Shannon

October 4, 2017 at 5:57 am in reply to: Remove "Tag archive for: TAG" in title bar #859898

Jordan Shannon
Inactive Moderator

Hey Sophie,

Can you please screenshot the area that you need help with? Also, please provide a link to the page in question.

Best regards,
Jordan Shannon

October 4, 2017 at 5:56 am in reply to: Sidebar not displaying when using Woocommerce shortcode #859897

Jordan Shannon
Inactive Moderator

Hey MIMMT,

If you switch to the default WP theme, does the issue still occur?

Best regards,
Jordan Shannon

October 4, 2017 at 5:49 am in reply to: Cannot install woocommerce on ENFOLD #859895

Jordan Shannon
Inactive Moderator

Hey knockiiing,

What is the exact error you are getting when you try to install?

Best regards,
Jordan Shannon

October 4, 2017 at 5:42 am in reply to: Hiding Some Menu Items In Mobile #859894

Jordan Shannon
Inactive Moderator

Hey CivicMinds,

Please provide a link to the site in question so we can look into this further. Are you looking to hide specific links?

Best regards,
Jordan Shannon

October 4, 2017 at 5:37 am in reply to: I am getting issue with theme response #859893

Jordan Shannon
Inactive Moderator

Hey andreaflisi,

Have you tried hard clearing your cache, and disabling all active plugins to see if the issue resolves. Also, which php version are you using? Please be sure you are as close to 7.0 as possible.

Best regards,
Jordan Shannon

October 4, 2017 at 5:33 am in reply to: Secondary menu #859892

Jordan Shannon
Inactive Moderator

Hey tennetno,

Have you tried using the full-width submenu element. This may be the only option in doing so.

Best regards,
Jordan Shannon

October 4, 2017 at 5:31 am in reply to: Blog post – no space between image and text in body #859891

Jordan Shannon
Inactive Moderator

Hey Kali,

Please try disabling all active plugins, and commenting out any custom css to see if that fixes that the issue. There could be a styling conflict.

Best regards,
Jordan Shannon

October 4, 2017 at 5:28 am in reply to: Image Hover effect in front of content #859888
Jordan Shannon
Inactive Moderator
Hey Kyle,

Add this to quick css:
```
.avia-image-container-inner{
padding:12px 0!important;
}
```
Best regards,
Jordan Shannon
October 4, 2017 at 5:20 am in reply to: No Filter on Product Grid #859882

Jordan Shannon
Inactive Moderator

Hey Briana,

Please try switching to the default theme and seeing if this issue still occurs. Have you also attempted to contact WooCommerce support with this issue as well?

Best regards,
Jordan Shannon

October 4, 2017 at 4:56 am in reply to: Compatibility with WP Google Map Plugin from Flippercode #859875

Jordan Shannon
Inactive Moderator

Hi,

I’m no longer seeing the suffix. Was this corrected already? If not, please screenshot me the exact area you are talking about so I know I am targeting the right section.

Best regards,
Jordan Shannon

October 4, 2017 at 4:43 am in reply to: caption below easy slider #859871

Jordan Shannon
Inactive Moderator

Hi,

You can simply cut it and paste it back in. I just need to confirm which if any part of the css is causing the issue.

Best regards,
Jordan Shannon

October 4, 2017 at 4:41 am in reply to: Reduce mobile header size #859870
Jordan Shannon
Inactive Moderator
Hi,

It should have adjusted the logo image as well. Add this updated code to target the menu as well:
```
@media only screen and (max-width: 767px){
.responsive .logo img {
max-width:20%!important;
}
 #header{
height:70px!important;
}
.av-hamburger-box{
height:30px!important;
width:20px!important;
}
}
```
Best regards,
Jordan Shannon
October 4, 2017 at 4:30 am in reply to: imported demo (reasturant) is not editable #859868
Jordan Shannon
Inactive Moderator
Hi,

403 is a security error, which usually happens when you don’t have permission to access some pages/locations. Do you have some security platforms in place? Try to switch the theme to default and if there’s still a 403 error, try to contact your web host.

Best regards,
Jordan Shannon
- This reply was modified 8 years, 5 months ago by Jordan Shannon.
October 4, 2017 at 4:26 am in reply to: Social Media Icon for a podcast or iTunes Symbol #859867

Jordan Shannon
Inactive Moderator

Hi,

Please provide admin info in the private area so we can log in and look into this further.

Best regards,
Jordan Shannon

October 4, 2017 at 4:24 am in reply to: Spacing between text and Portfolio Grid #859866
Jordan Shannon
Inactive Moderator
Hi,

I added the following to quick css:
```
.reports-isc .av_textblock_section{
margin:70px 0!important;
}
```
It seemed to have aligned the section correctly. Please test.

Best regards,
Jordan Shannon
October 4, 2017 at 4:03 am in reply to: Remove "has only 1 tickets available for" message #859865

Jordan Shannon
Inactive Moderator

Hi,

Yes. Unfortunately we are very limited with the support we can provide to third-party-plugin conflicts. What I would recommend is to also activate the default WordPress theme and see if the issue still occurs.

Best regards,
Jordan Shannon

October 4, 2017 at 3:43 am in reply to: Does an Enfold Theme update replace wp-admin files #859859

Jordan Shannon
Inactive Moderator

Hi,

No problem at all. If you need additional help, please let us know here in the forums.

Best regards,
Jordan Shannon

October 4, 2017 at 3:42 am in reply to: Remove featured image from blog pages #859858
Jordan Shannon
Inactive Moderator
Hi,

Add the following to quick css:
```
.archive img.size-full, .wp-caption-text{
display:none!important;
}
```
Best regards,
Jordan Shannon
October 3, 2017 at 11:56 pm in reply to: slider text gets cut off on left when window is resized #859838

Jordan Shannon
Inactive Moderator

Hi,

If you need additional help, please let us know here in the forums.

Best regards,
Jordan Shannon

October 3, 2017 at 11:54 pm in reply to: Remove "has only 1 tickets available for" message #859836

Jordan Shannon
Inactive Moderator

Hey Nathan,

Are you using a third-party booking plugin?

Best regards,
Jordan Shannon

October 3, 2017 at 11:52 pm in reply to: Remove featured image from blog pages #859834

Jordan Shannon
Inactive Moderator

Hey newpappa,

So you don’t want featured images on any of the blog pages?

Best regards,
Jordan Shannon

October 3, 2017 at 11:49 pm in reply to: Avia Page Builder – Custom Short Code #859831

Jordan Shannon
Inactive Moderator

Hey jsavalle,

Apologies, but I’m not understanding exactly what you nee. Are you needing to know what the Enfold shortcodes are?

Best regards,
Jordan Shannon

October 3, 2017 at 11:38 pm in reply to: Header > Extra Elements > Header Phone Number/Extra Info: Need Centered and Big #859827

Jordan Shannon
Inactive Moderator

Hey racedo,

Please provide a link to the page in question so we can look into this further.

Best regards,
Jordan Shannon
Author

Posts

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