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Hi Elliott,
I understand the child theme is to be used. That’s the first “A” of WordPress alphabet. My website is a special case. I purchased and used your theme and used the site ‘decoraid.com’ as a reference (which uses your theme too I believe) and as you can see there are a lot of customizations needed from our end to achieve the result.
Another thing is, we used the older version of your theme 2.9 on an older version of WP 3.8 when we started development. We have had delays due to various reasons and by the time the site was launched, WP 4.3 was released and Enfold theme 3.3 was released. Now, when we update our site to Enfold 3.4, despite using child theme, it breaks the entire layout because we had used lot of custom CSS. We also found that there were dependency issues that arose due to this.
I have no idea how theme updates rolled out because my developers also works on theme development and they provide support to assist in times of adversity. Looking forward for the same.
Thanks,
JTo rephrase, if we’re trying to update Enfold version 2.1 to the latest iteration on the latest version of Word Press, will it cause crashes on our backend?
Thanks.
Hi Elliott,
Thanks for the response!
Well noted, I need to validate the following:
1. Is it true what the developers said, that if they had built the website based on the core files of an older version of Enfold, an update of Enfold will cause the core files to change and hence causing the crashes/instability?
2. Will providing Enfold 2.1, then straight to 3.1 after cause a stability issue? Was it our responsibility to provide every iteration of the theme to them during development, or if they had set up the site correctly this shouldn’t be happening.
3. You mentioned the child theme, is that something of a standard action when working with a custom theme? Or does it apply only to Enfold?
In essence, I am trying to determine whose responsibility it is for our website’s crashes and how to best move forward with our partnership with the developers. Like I said, they are billing us for many hours that we feel are caused by their own problem of not setting up the site correctly.
Hope that you can assist in the matter!
Many thanks,
Jay
