Page 67 – Support | Kriesi.at – Premium WordPress Themes

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Viewing 30 posts - 1,981 through 2,010 (of 2,949 total)

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Posts
May 13, 2017 at 7:48 am in reply to: Fullwidth Submenu Short Code + Advanced Layer Slider as Background #792670

John Torvik
Inactive Moderator

Hey jonnycuest,

May you provide us your website link and the WP credentials?

Best regards,
John Torvik

May 13, 2017 at 7:43 am in reply to: Enfold Combo Widget – Popular Posts #792668

John Torvik
Inactive Moderator

Hey perfectword,

I am not sure if I understood your question. May you explain it better?

Best regards,
John Torvik

May 13, 2017 at 7:40 am in reply to: background mp4 video in LayerSlider slow on IE #792666

John Torvik
Inactive Moderator

Hi,

Which is the IE version?

Best regards,
John Torvik

May 13, 2017 at 7:32 am in reply to: Support Forum Registration #792661

John Torvik
Inactive Moderator

Hey Drew,

I`ve answered your other ticket :)

Best regards,
John Torvik

May 13, 2017 at 7:30 am in reply to: Support forum Registration #792658

John Torvik
Inactive Moderator

Hey Drew,

I am assigning your ticket to my co-worker and he will help you better.

Best regards,
John Torvik

May 13, 2017 at 7:27 am in reply to: Wrong date – using "Blog Posts" content element #792657

John Torvik
Inactive Moderator

Hi,

Before of all, you can try to disable the plugins and check if there`s some problem.

Best regards,
John Torvik

May 13, 2017 at 7:23 am in reply to: Add class field to Flex Column Row #792654

John Torvik
Inactive Moderator

Hi,

May you provide us your WP and FTP credentials?

Best regards,
John Torvik

May 13, 2017 at 6:55 am in reply to: How to add the Search Button to the main Menu with full functionality #792643

John Torvik
Inactive Moderator

Hi,

Let us know when you got the WP credentials.

Best regards,
John Torvik

May 13, 2017 at 6:54 am in reply to: footer widgets and serialized data #792642

John Torvik
Inactive Moderator

Hey darh,

I apologize, but I am not sure about your question. May you explain it with other words and some screenshots?

Best regards,
John Torvik

May 13, 2017 at 6:52 am in reply to: Tab Section mobile view #792641

John Torvik
Inactive Moderator

Hi,

Thanks for the patience, but our team is working to release the fix asap.

Best regards,
John Torvik

May 13, 2017 at 6:51 am in reply to: Google SEO for tabbed content – enfold toggles hidden content #792640

John Torvik
Inactive Moderator

Hi,

We glad that your problem was solved!

Let us if you need some assistance :)

Best regards,
John Torvik

May 13, 2017 at 6:49 am in reply to: Columns issu in Content Tabs #792639

John Torvik
Inactive Moderator

Hi,

Please, may you provide us the page link with this problem?

Best regards,
John Torvik

May 12, 2017 at 6:33 am in reply to: Pixelised Logo Image #792083

John Torvik
Inactive Moderator

Hi,

Let us if you need some assistance in the future :)

Best regards,
John Torvik

May 12, 2017 at 6:33 am in reply to: Contact Form causing 404 error when attempting to update page #792081

John Torvik
Inactive Moderator

Hey treywhite21,

You can try to update the permalinks on the Settings > Permalinks

Best regards,
John Torvik

May 12, 2017 at 6:19 am in reply to: Add External Links & Color to Post Titles #792078
John Torvik
Inactive Moderator
Hi,

To change the URL, you can add the follow code to the functions.php
```
function add_custom_script(){
?>


You can find the post ID with the Chrome inspector like this: http://prntscr.com/f6v22q
Best regards,

John Torvik

		
	
```
May 12, 2017 at 5:55 am in reply to: Moving the seach box to the right for mobile users. #792059

John Torvik
Inactive Moderator

Hi,

I am glad that your problem was solved!

Let us know if you have any issue :)

Best regards,
John Torvik

May 12, 2017 at 5:53 am in reply to: Testimonial keeps disappearing and adds animation for no reason #792056

John Torvik
Inactive Moderator

Hi,

We glad that your problem was solved :)

Best regards,
John Torvik

May 11, 2017 at 9:03 pm in reply to: Masonry – Add Element Captions #791910

John Torvik
Inactive Moderator

Hey captainkwak,

You can change the date format following this article: http://www.wpbeginner.com/beginners-guide/how-to-change-date-and-time-format-in-wordpress/

Best regards,
John Torvik

May 11, 2017 at 9:02 pm in reply to: Portfolio Enfold #791908

John Torvik
Inactive Moderator

Hey Yargas,

Please, may you provide us your website link and explain your question with some screenshots?

Best regards,
John Torvik

May 11, 2017 at 9:00 pm in reply to: Enfold errors being thrown #791904

John Torvik
Inactive Moderator

Hi,

Ensure that your Enfold and WooCommerce are in the latest version.

Best regards,
John Torvik

May 11, 2017 at 8:58 pm in reply to: Vertical Menu Push Content visual effect #791902

John Torvik
Inactive Moderator

Hey Jon,

You can request it here: kriesi.at/contact/customization

Best regards,
John Torvik

May 11, 2017 at 8:44 pm in reply to: Search icon is invisible but works #791898

John Torvik
Inactive Moderator

Hey jolynndeal,

You can try to disable all the plugins and check if the problem was solved. If yes, enable one by one to find the plugin that`s conflicting with the theme.

Best regards,
John Torvik

May 11, 2017 at 8:31 pm in reply to: Removal of black bars on Vimeo videos #791890

John Torvik
Inactive Moderator

Hi,

May you provide us your WP credentials? This way is easier to investigate and find the solution.

Best regards,
John Torvik

May 11, 2017 at 8:30 pm in reply to: Fit width of Masonry Gallery container at page size #791888

John Torvik
Inactive Moderator

Hi,

Please, may you include the credentials to access the dashboard? Because Ive tried to access your site and its with the maintenance mode enabled.

Best regards,
John Torvik

May 11, 2017 at 8:28 pm in reply to: Developer license #791885

John Torvik
Inactive Moderator

Hi,

Let us if you need some help in the future :)

Best regards,
John Torvik

May 11, 2017 at 8:26 pm in reply to: Bullet Points – how to justify text #791884

John Torvik
Inactive Moderator

Hi,

Are you sure that you added this custom CSS code in the General Styling > Quick CSS ?

Best regards,
John Torvik

May 11, 2017 at 8:25 pm in reply to: headline rotator doenst work in mobile version #791883

John Torvik
Inactive Moderator

Hey thepash,

May you provide us a screenshot about this headline rotator?

Best regards,
John Torvik

May 11, 2017 at 8:23 pm in reply to: Moving the seach box to the right for mobile users. #791881
John Torvik
Inactive Moderator
Hey charmedrunning,

You can add this custom CSS code and let me know if all is okay:
```
@media screen and (min-width: 480px) {
    .avia-search-tooltip {
      left: -63.5px !important;
      top: 22px !important;
    }
}
```
Best regards,
John Torvik
May 11, 2017 at 8:17 pm in reply to: width of galery image text box #791875

John Torvik
Inactive Moderator

Hey rixi,

Thanks for using our theme!

To check your question better, may you provide us your website link?

Best regards,
John Torvik

May 11, 2017 at 8:15 pm in reply to: Add custom ID's to img and/or anchor tags… #791874

John Torvik
Inactive Moderator

Hey SorensonAdvertising,

Thanks for using our theme :)

Unfortunately, this option isn`t included in our theme by default, so, you have two options:

1. You can request this feature hiring a freelancer through this link: kriesi.at/contact/customization

2. You can request it as a new feature suggestion through this link: kriesi.at/support/enfold-feature-requests/

Best regards,
John Torvik
Author

Posts

Viewing 30 posts - 1,981 through 2,010 (of 2,949 total)

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