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Hey Nikko,
That worked to get the images back and the site speed back. But the color section background colors in a few sections on this page (https://fiestapoolsandspas.com/plunge-a-revolutionary-cold-plunge-ice-bath/) still aren’t showing back up. Thoughts on this?Also, should I reenable both of those items in performance?
Thank you so much!
JustineHi, Rikard,
I can get in fine with those credentials. Can you glance at this and see if you think any of these are causing you not to be able to access the site?
Thanks!
JustineHi,
It was the immediate version prior to 5.2.1. Problem is the widget content is all gone, so now it looks like I have to recreate it – is that what you are saying? Thanks!
justineHi, Nikko,
Any chance you could take a look? I tried what you said, and now the image is gone.
Thanks!
justineHi, I am going to amend my issue a little bit. The site is now back for some reason, but the footer is all wrong after either the WordPress update or the Enfold update! It never had interesting links, pages, or archive, and the footer widgets it did have are gone. Can you please advise? It’s like it lost the footer info that was there.
Thank you,
JustineHey Nikko,
Thanks for that. It didn’t work though. Any chance you could take a look and see what’s amiss?
Thanks!Hi, Rikard,
I have cleared the cache multiple times. Still not working on the home page. Can you please advise?
Thanks,
JustineHi, That doesn’t work. I’ve tried it before, too.
Any other thoughts? I’ve deactivated plugins as well.Hi, Ismael,
I was able to update the theme. Unfortunately, though, this doesn’t fix my issue that the host says is the theme. While I can add a new page, when I try to go to pages to update one of them, I can’t get there. Any help would be most appreciated.
Thanks so much!
JustineOops:
Here’s a page with missing post image, sidebar images, and video: https://townleypoolandspa.com/big-green-egg-and-freeze-protection/
Here’s a page with the same missing as above as well as a ninja form at the bottom of the post: https://townleypoolandspa.com/quick-drain-your-pool-equipment-in-cold-weather/Hi, Mike,
I don’t know what to say – you have solved both of my problems, and I am SO grateful. Have a great day!
JustineHi, Yigit,
I did that and nothing worked.I want to make sure that I am explaining this well. The only place that I get that JavaScript/Cookies error is when trying to add an item from an individual product page like this: https://fiestapoolsandspas.com/product/aqua-salt/
If I add to cart from this page, it works: https://fiestapoolsandspas.com/shop/
Any other thoughts?
Thanks!
JustineHi Ismael,
I have Javascript and cookies enabled on all browsers/devices. No one can get the add to cart to work. To clarify, it does work from pages where there are a bunch of products, and you add to cart. It does NOT work on individual product pages. This is a recent development.Can you please advise?
Thank you,
JustineHi Ismael,
I also got this email saying there is a critical error on the site – would this be part of the problem?Howdy!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with your theme, Enfold.
First, visit your website (https://stmarywichita.org/) and check for any visible issues. Next, visit the page where the error was caught (https://stmarywichita.org/wp-admin/admin-ajax.php) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.8.1
Current theme: Enfold (version 4.8.7)
Current plugin: (version )
PHP version 7.4.10Hi. He fixed the about page by doing this: 1- I could reproduce the issue on my iphone and noticed “parallax” class on the color section even though it did not have any background so I temporarily added a background image, set it to scroll, removed background image, saved the element and updated the page and that helped.
This is what I couldn’t figure out for the other about pages. Thank you so much!!
Hi, Rikard,
It’s on all the about pages, not the contact page (sorry – don’t know why that showed up in the private data – it was supposed to be login info..) where the header image doesn’t look right as you can see in the image links I sent (do you see those?). Also, it’s on an iphone in Safari, Chrome, and Firefox. I’d love any suggestions you have!Also, one more question – on the home page slider, there are two buttons, but when you look at the site on mobile or an ipad, it doesn’t show the buttons. Is there a fix for this also?
These issues seem to be kind of similar. Thanks so much!
Justine
