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Nice at least there is no error anymore and on the frontend and backend it’s working. I have not touched that page since it was built by a web dev company. Is there something supposed to be in there?
When I post I just go to the “post” section and add posts.
I tested it with filezilla and it worked no problem using the login I am providing below. I am not technical and was able to get in so………
When did you try to get in and what did you use for login?
So I heard back from Godaddy and after they finally really dug into why you can’t access the FTP with the information I have provided it turns out they have some FTP issue on their side that is effecting not only this server but others.
They said give them 8 hours from this morning and try logging in again using the information I provided. If it doesn’t work could be a firewall situation then.
Let me know if you can get in.
So I spoke with Godaddy and they had no trouble logging in to the FTP with the information I provided. Here is some other information so hopefully this works.
Where are we at with this? I responded so a response would be nice. Taking way longer than it should considering I am paying for support. At this rate I will have to buy another 6 months of support.
Please advice.
I got it from the hosting details page under FTP and files section on the Godaddy backend. They are the ones hosting it. That information is the primary FTP user.
Did you enter the password correct?
I tried to edit the files from the Appearance > Editor panel but I get an error. Would you mind adding the FTP details in the private field? We need to add the debug mode snippet. – I would love to but first where would I find the FTP details? Isn’t that something you can access since you have access to the backend?
//https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode
Do you remember adding any custom script to the “recent news” page? If there is custom script, after adding the debug mode, try to remove the script manually from the shortcodes field. – I was not the person that originally built the site it was a web company 5 years ago. I have no idea if there is some script in the shortcode field. Where would I even look?
Remember I am not a developer/designer. I can only do basic type things so you need to work with me here and keep it simple.
Looking at the documentation you provided about the “debug mode” and error message. I gave you the log in information why would I need to set this? Can’t you do this?
Keep in mind I am not a developer nor do I pretend to be one. I am a sales guy that can speak tech.
Thanks,
What did you do to my website!!!!! Now my homepage is set to a blog page and the recent news is set to something else????? Come on……
