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  • Hi,

    I have tried this again, and this time it doesn’t fail and doesn’t in fact do anything. Basically it is not importing it at all.

    Feel free to try again yourselves using the log-in information you already have.

    Many thanks.

    Thanks Victoria, I’ve updated all the PHP settings I can increase, to their maximum (without having to call up and speak to my hosting company).

    I think it might be working now, it’s currently uploading and taking a long time to do that (it’s a 27mb zip file) – it is timing out with a “504 Gateway Time-out”.

    I will call my hosting company in the morning and get them to manually increase all those settings to the very maximum they will allow (I can only increase them as far as 2minutes, which seems to not be enough time).

    Many thanks for all your help.

    Kindest regards,

    Jez

    Here it is;

    Hi Victoria,

    I sent you the details to log in but I cannot see that here on my screen so I’m not sure the ‘Private Content’ I sent has actually worked.

    Please can you confirm, do i need to also check the checkbox for “Set as private reply” ? As that is what I did

    Hi,

    The memory allocated to the PHP is already very high, 128Mb.

    However….. I did update the version of PHP to 7.0.33 and it has ‘partially’ worked !

    It has reported that the LayerSlider has imported, however, that Slider is empty :( With no slides, no preview, no layers or anything.

    So, wondering now what could be the problem here now ?

    Disabling Wordfence and trying to Import that LayerSlider into my website gave this error in WP;

    “Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.”

    Oh, and this was a message that appeared in WP during that Import of the LayerSlider (this message was not in the err log);

    Fatal Error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 27353831 bytes) in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/wordfence/vendor/wordfence/wf-waf/src/lib/rules.php on line 1601

    I will disable Wordfence and retry

    Thanks Victoria :)

    Okay, my Server Log for Error gives me these as the last few lines of text;

    [21-Jan-2019 17:34:05 UTC] PHP Notice: is_comments_popup is deprecated since version 4.5.0 with no alternative available. in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-includes/functions.php on line 3891
    [21-Jan-2019 17:34:05 UTC] PHP Notice: Use of undefined constant PB_SETTINGS_BG_OPACITY – assumed ‘PB_SETTINGS_BG_OPACITY’ in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/panopress/panopress.php on line 137
    [21-Jan-2019 17:34:06 UTC] PHP Strict Standards: Accessing static property Flare::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/flare.php on line 89
    [21-Jan-2019 17:34:06 UTC] PHP Strict Standards: Accessing static property Flare::$label as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/flare.php on line 91
    [21-Jan-2019 17:34:06 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 11
    [21-Jan-2019 17:34:06 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 14
    [21-Jan-2019 17:34:06 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 15
    [21-Jan-2019 17:34:06 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 18
    [21-Jan-2019 17:34:06 UTC] PHP Notice: The called constructor method for WP_Widget in FlareFollowWidget is deprecated since version 4.3.0! Use

    __construct()

    instead. in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-includes/functions.php on line 3951
    [21-Jan-2019 17:34:06 UTC] PHP Notice: Use of undefined constant PB_SETTINGS_BG_OPACITY – assumed ‘PB_SETTINGS_BG_OPACITY’ in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/panopress/panopress.php on line 137
    [21-Jan-2019 17:34:06 UTC] PHP Strict Standards: Accessing static property Flare::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/flare.php on line 89
    [21-Jan-2019 17:34:06 UTC] PHP Strict Standards: Accessing static property Flare::$label as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/flare.php on line 91
    [21-Jan-2019 17:34:07 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 11
    [21-Jan-2019 17:34:07 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 14
    [21-Jan-2019 17:34:07 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 15
    [21-Jan-2019 17:34:07 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 18
    [21-Jan-2019 17:34:07 UTC] PHP Notice: The called constructor method for WP_Widget in FlareFollowWidget is deprecated since version 4.3.0! Use

    __construct()

    instead. in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-includes/functions.php on line 3951
    [21-Jan-2019 17:35:06 UTC] PHP Notice: Use of undefined constant PB_SETTINGS_BG_OPACITY – assumed ‘PB_SETTINGS_BG_OPACITY’ in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/panopress/panopress.php on line 137
    [21-Jan-2019 17:35:06 UTC] PHP Strict Standards: Accessing static property Flare::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/flare.php on line 89
    [21-Jan-2019 17:35:06 UTC] PHP Strict Standards: Accessing static property Flare::$label as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/flare.php on line 91
    [21-Jan-2019 17:35:06 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 11
    [21-Jan-2019 17:35:06 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 14
    [21-Jan-2019 17:35:06 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 15
    [21-Jan-2019 17:35:06 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 18
    [21-Jan-2019 17:35:06 UTC] PHP Notice: The called constructor method for WP_Widget in FlareFollowWidget is deprecated since version 4.3.0! Use

    __construct()

    instead. in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-includes/functions.php on line 3951
    [21-Jan-2019 17:35:07 UTC] PHP Notice: is_comments_popup is deprecated since version 4.5.0 with no alternative available. in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-includes/functions.php on line 3891
    [21-Jan-2019 17:35:07 UTC] PHP Notice: Undefined index: css in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/panopress/panopress.php on line 232
    [21-Jan-2019 17:35:07 UTC] PHP Notice: Trying to get property of non-object in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/flare.php on line 916

    PHP Version is 5.6.30 (WP is 4.9.9).

    Hope you can help :)

    Thank you.

    Hi Victoria,

    Thanks for getting in touch.

    I don’t know how to find out either the version of php, or how/where to check the server log for the error. Where is that log to be found ?

    Many thanks.

    Thanks Mike,

    Those both worked like a charm !

    in reply to: Cannot increase size of phone info text ? #1052921

    Thanks Victoria, not sure why you can’t see the website ?? It might be because of where you are in the world maybe (please could you tell me whereabouts you are ? (send as a private message if you prefer) ).

    I fixed it in the end by putting a span field in the field.

    Many thanks.

Viewing 11 posts - 1 through 11 (of 11 total)