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Hello,
Why don’t you read your previous messages before you reply. I just followed your advice lol. That’s why, lol. But at this point like again, I am repeating myself again. Like I said, I went ahead and recreated the pages, because your demo is incapable of having a proper URL. Like you said trash them and just create new ones, and that’s what I did. Unfortunately we would have liked to use your demo pages but since it can’t be used as you advised to delete them and just create new pages. We just finished the process of creating new pages, which obviously took awhile. Is this how you always deal with support? It seems like you didn’t read my previous questions properly or you didn’t read my replies. Anyways, have a great day. Too bad there isn’t a solution for your demo pages.
Hi,
If it’s not a problem with the theme or the demo then why did you reply, from my earlier question – “but I’m pretty sure the problem will fix itself if you empty the trash and then create a new page. Could you try that out please?” – you told me to empty the trash and just create a new page, doesn’t that signify that I need to create a new page, and not use the demo pages provided by the theme? Which I did, I deleted the demo pages and just created a new page. You were right it did solve the problem. I am just saying how it’s unfortunate I had to create the new pages from scratch and not be able to actually use the demo pages that the theme provided because of the link/url problem.Hi,
You can’t see any text cut off on my screenshots, hmm that’s weird. Well if you look closer on slide #1 of my screenshot, the word “Communications” is spelled with an “ons” on the end, that’s the proper spelling for it. On the screenshot I sent you “ons” is not there, it gets cut off on “o”. On slide #2, the word “Writing”, again spelled properly, the “g” is cut off. On the slide #3 screenshot I sent you, “help”, again proper spelling, the “p” is cut off. As for the link to the website, here’s the link to the homepage – https://watchglassconsulting.com/As I have repeated myself over and over again, the problem exists when being viewed on multiple mobile devices (that means phone, iphone, smart phone) not when being viewed on a desktop or laptop.
Hmm, that’s very unfortunate. I have never seen a theme demo before that has bad links on their demo pages that you can’t actually use the demo. I guess I can’t use your demo so I would have to re-create the pages.
Hello,
Here are the screenshots of the problem I was talking about:
slider 1 – https://watchglassconsulting.com/wp-content/uploads/2019/11/IMG_5268.png
slider 2 – https://watchglassconsulting.com/wp-content/uploads/2019/11/IMG_5269.png
slider 3 – https://watchglassconsulting.com/wp-content/uploads/2019/11/IMG_5270.png
Please advise.Hi,
The problem exits when the website is being viewed on a mobile device. How can I send over screenshots? When looked at a desktop computer the slider seems fine, but when looked at a mobile device the word o the end of the slider is but off. For example the letter “n” on the first slider is cut in half on the word “communication” when viewed on a mobile device.Hello,
I see, I got it. I was able to upload it and now the template/demo is there. Thank you for your help.Hello,
I tried importing the data and it said installation failed, here’s the error I received:
Unpacking the package…
Installing the plugin…
The package could not be installed. No valid plugins were found.
Plugin installation failed.
Hi,
Do I import it as a plug-in on the website? Will it change the functionality of the homepage or the website, or just the slider. I just want to make sure that the work I made will bot be affected.
Hi,
The reason why we do not want to empty the trash is because we want to go off from the designs and page layouts in the demo. We wanted what we saw on your themes demo. We were planning on getting this website set up quickly so we wanted to just go off from the demo’s set up. That being said if we have to create a new page for all the pages we would like to have, then the demo would be useless. It’s like creating every page from scratch, we just want to use what was on the demo of your theme before we purchased the theme. That is the main reason why we installed the demo of your theme. Please advise because we would like to use the demo, have the demo there, but not have URL’s with the word “trashed” in it.
Hi,
Usually with other themes when we upload the demo, everything is set up as it did on their demo. That’s why we wanted the demo there to go off from the demo’s design. That’s what we were hoping for in this theme, we wanted this website to be up quickly that’s why we just wanted to go off from your demo, please advise because we want the same slider as what we saw in your theme’s demo.
Hello,
I checked again on the dashboard at pages and it’s on the “published”. I checked the “trash” section and I do not see any pages with the same title. I then went to the actual website itself and clicked “edit page” and it was the same page in the published page at the dashboard under pages. Do I have to create brand new pages instead of the demo pages to get the link error fixed? Please advise. Thank you.
Hello,
I just called our hosting provider and they doubled check and made sure the DNS configuration is pointing on the right direction. Please see rest in private content.
