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I’m looking at the site right now and they are absolutely up to date. The website is running Enfold 3.4.7 on WordPress 4.4, updates that we applied yesterday and they did nothing to solve the issue, as I said above. Did you misread my original post? I tried to give you all of the information, and you have a login if you wish to confirm that the site is up to date. We are in an incredible rush to fix this. How fast can you give us a solution?
Thank you for your answer. I tried that solution but unfortunately it didn’t work. Perhaps the tooltip is just not equipped to handle images?
I want to make it clear that when I started this thread our site was completely up to date. The fact that I have had to update it twice since starting this thread is very frustrating, as it means we have spent far too much time on this issue and “update the theme” seems to be the only answer you can give me. This sounds very much like the “did you turn it off and on again?” response I get from bad IT support.
I have now updated the theme again. Nothing has changed.
We are using the default Enfold tooltip feature for a basic icon. No extra plugins, we just inserted an image using HTML. I’ve already deactivated all the plugins to see if one of them is causing the issue, that is always my first troubleshooting step. We have cleared the cache multiple times and we aren’t using any caching plugin.
No, it is not fixed. Here is a gif of the issue as it appears to me:
You will see that the tooltip with the image loads in the wrong place, and then moves up to sit where it is supposed to.
After the image has been loaded once it does not have the issue again.They are there. Please look at one of my previous posts with a set of pictures that show where the camera icons are supposed to appear. The icons are set to appear as you scroll down the page.
Thank you!
We are planning on:
1. Backup our enfold folder
2. Backup the database
3. De-activate enfold theme
4. Rename existing enfold folder enfold-child
5. Reinstall fresh enfold and use that as parent theme
6. Activate enfold childWill this work? We know that child themes are supposed to only have the files you change, so would having a copy of single file regardless if it was change going to mess us up? If so, is there a better way to create this child theme as well as a fresh parent without loosing all of our customization?
Here is the issue in pictures:
I hope that helps you understand the issue we are having. We want the tooltips to stop jumping below their respective lines when they load the images inside them. These images are not large so we do not understand why they would load so slowly and effect the tooltip as they are.
We are hosted on GoDaddy in a managed WordPress server environment. We currently have no plugins installed related to cache/minifying. However, I reviewed the plugins we do have installed and in the process of disabling all and one-by-one enabling them I found the culprit.
I suppose in the future if I happen upon this issue again, its due to a plugin conflict. Thank you for your help!
New development! For the first time the custom.css started to work this afternoon. However it has since stopped working, and now worse, it has caching the one line of code I had in there. I’ve since removed that code, cleared caches and for some reason its still pulling that style. If I navigate to the custom.css file in my browser I can see my code has been deleted, however if I “inspect” element and view within the enfold framework its still pulling the old code.
Is there a caching issue I am not aware of? Is there a delay in the changes I make in custom.css to propagate? Perhaps do I need to put a version number somewhere to tell enfold to pull the newest custom.css file?
Please advise. Thank you!
Elliott,
Thank you for your reply. I have double and triple checked the spelling. I have verified the code is there by visiting the absolute path of the custom.css file, cleared my cache and it is still not taking effect. The exact same code, copied and pasted into Quick CSS works fine.
I am on version 3.2.2, but have experienced this on all versions I have dealt with. I usually just give up and use Quick CSS but this particular project requires a lot of customization. Any suggestions?
This does not create the effect we need. It does affect the height, but only if the height is already set to a specific pixel value in the slider settings, which does not allow for the images to be stretched to fit the screen nor does it allow the slider to adjust its size with the window.
We basically want the advanced layer slider to fill the page and adjust its size like a fullscreen slider does.
We want the slider to work like this:
We want the slider taking up all of the page with no scrolling down, and we need it to adjust to the size of the browser so that it will look the same on any computer (and on mobile).But you’ll see on the homepage that right now the slider seems to not be filling the whole page. We decided that it was because we can’t set a percentage in the height value for the slider.
We’ve set the slider width to be fullwidth with 100% as the width value, but that doesn’t fix the issue of the slider height. We’ve tried having a pixel value for the height but that doesn’t allow for the slider to adjust to the size of the screen, which is a very important feature we need.I flushed my cache and nothing has been fixed, but upon checking my other browser I see that it is showing just fine then. I checked with a coworker and she is also seeing the same problem on only Firefox!
I have updated to 3.2.That’s what the problem was, yes. It seems now that it’s working fine. I have no idea what fixed it.
Thank you for all your help!
