Hi Andy,
thanks for your real time answer.
Yes please, be my guest and do whatever you need. Just let me know when you have finished.
Thanks

Hi,
tried to cancel and reinstall the theme and didn’t worked.
Beside that, the problem was there either when I was using the version 4.02 and the 4.04, so I guess it’s not a problem of corrupted file.
Please help :)

Great, thnak you so much!

best regards,

Jacopo

Hi!
Problem solved by itself when I updated my Enfold theme version
Thanks for your help :)

Jacopo

I can see that. Ok, I’ve made some screenshots of the problem and described the problem on the screenshots themselves.
You can see them through this google drive link:
https://drive.google.com/drive/folders/0B7WeSsyp9VuRWG45YUtUOGx4YjA?usp=sharing
Ler me know if the link works and everything is clear
Thank you so much!

Jacopo

mmm… ok it’s not working even with another theme… what could be the problem? Please help :)

I don’t have any plugins so it couldn’t be that my problem. I’ve noticed that if I upload the image in Google Drive and use the URL it works perfectly. But still the problem is not fixed.
Now I will try to uninstall and reinstall the theme and let’s see what happen.
Thank you!

Hi Rikard,
if I switch theme everything works… What could be the problem?
By the way, the server is a virtual server, the php version is 5.6.29 and the os is Windows server 2012 R2 standard
Thank you

Jacopo

Thanks, Basilis,
I will try to switch the theme as soon as I can and I will let you know if it works

Best regards

Jacopo

Hi Yigit,
plugins are deactivated and the theme updated but the problem is still there.
But I’m doing some testing and I really think depends on the sizes of the images. For example: I wanted to put an image in a 1/3 box. The image size is 320x180px and if I choose it from the media library it looks selected but when I exit the media library is not showing the preview of the image but only the alt text. BUT if I select the image frome the library and choose, instead of its real size, a standard size (in this case the medium one: 300x169px) the image is correctly visualized in the preview and in the page.
A similar thing happen if I try to upload an image as featured image of a portfolio item: if I choos “real size” the image is not displayed in the preview and in the page, but if I choose medium size the image is shown in the preview but not in the page!
Same problem to upload the logo: I’ve choose precise size (132×50) and it’s not working, but if I choose miniature (80×50) it’s working but it’s awful
Same for the slideshow: I’m using 1500x430px images but they are not displayed
Quite a mess… How can I know the size an image is working? It looks like the theme has some kind of size limitation, but I don’t know witch ones
Thanks in advance for your help

Jacopo

• This reply was modified 7 years, 11 months ago by jacopovals.

Hi Rikard,
thanks for your reply. Is not easy to take a look of the website because it’s on a private server and I can’t give you the access because it’s a company private connection.
Maybe the only way is to give you the access to my pc while I’m connected to the private server.
I’m working on this, I’ll let you know as soon as possible.
Otherwise I can send you some screenshots or you can try to give me some suggestions.
Thank you so much

P.S. I’ve created a “partner logo element” box and it’s not working too… Basically the site is not showing any images that I’ve tried to upload

Jacopo