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Hi Mike.
When you say: “when you save an Advanced Layout Builder page and then open it with the Block Editor the two versions of the page are not synced”, How do you suggest we open (or refresh) a page built in “Advanced Layout Builder”? I am looking at this video and I do not understand how you cannot recreate this error. At what point in the video, exactly, are we clicking on the wrong thing, because we now have four people in four different countries replicating this error on two hosting instances on two different continents. All content is stopped whilst we get to the bottom of the issue. If you are saying this is human error, not the theme, please show us more clearly we need to do differently to work with ALB.
(To clarify, the issue was the refresh moment at 1 minute into the video. This is before we went into the block editor.)
Thanks.
Hi Ismael,
Thank you for your response.
I did some tests and unfortunately, it didn’t help. The problem still occurs.
I have renewed my support license, please try to prioritise this a bit, without creating new content I have a problem with managing my business.
Additional thing (maybe it will be helpful somehow), the server uses PHP version 8.0.28.
And second thing, we can show you one error we saw yesterday (but I think it resonates with your snippet of code above and as I wrote it didn’t help):
An error of type E_ERROR was caused in line 819 of the file /nas/content/live/inlinksprod/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/class-font-manager.php. Error message: Uncaught TypeError: asort(): Argument #1 ($array) must be of type array, null given in /nas/content/live/inlinksprod/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/class-font-manager.php:819 Stack trace: #0 /nas/content/live/inlinksprod/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/class-font-manager.php(819): asort(NULL) #1 /nas/content/live/inlinksprod/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/class-font-manager.php(792): avia_font_manager::set_new_backend('new', Array) #2 /nas/content/live/inlinksprod/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/class-font-manager.php(774): avia_font_manager::get_display_char('new', NULL) #3 /nas/content/live/inlinksprod/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/class-font-manager.php(925): avia_font_manager::backend_icon(Array) #4 /nas/content/live/inlinksprod/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/buttons/buttons.php(536): av_backend_icon(Array) #5 /nas/content/live/inlinksprod/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/class-shortcode-template.php(1629): avia_sc_button->editor_element(Array) #6 /nas/content/live/inlinksprod/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/class-template-builder.php(2193): aviaShortcodeTemplate->prepare_editor_element(false, Array, true) #7 /nas/content/live/inlinksprod/wp-includes/class-wp-hook.php(308): AviaBuilder->js_template_editor_elements('') #8 /nas/content/live/inlinksprod/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array) #9 /nas/content/live/inlinksprod/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #10 /nas/content/live/inlinksprod/wp-includes/media-template.php(1555): do_action('print_media_tem...') #11 /nas/content/live/inlinksprod/wp-includes/class-wp-hook.php(308): wp_print_media_templates('') #12 /nas/content/live/inlinksprod/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array) #13 /nas/content/live/inlinksprod/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #14 /nas/content/live/inlinksprod/wp-admin/admin-footer.php(78): do_action('admin_footer', '') #15 /nas/content/live/inlinksprod/wp-admin/post.php(369): require_once('/nas/content/li...') #16 {main}Thank you so much in advance!
Best regards,
MaciejHey Mike.. we *might* have solved this but want to post to keep you guys in the loop just in case it isn’t 100% resolved.
It’s possible that the Classic Editor plugin (which was enabled, now disabled) messed with the Advanced Page Builder in some fashion and maybe caused an error that would not save the updated APB code.
We *think* this was when a page is created using the CE that is then switched to APB, as opposed to a default blocks page that is then changed to APB
Will let you know if this is indeed the issue and resolution, and whether this is a known issue or can be replicated.
Cheers
Hey Mike
Just following up
Updated to most recent version of Enfold theme (manually) and added a child theme
Went through a lot of different ‘health checks’ and processes and still no luck.
Any thoughts from the rest of the team?Cheers
Hi Mike.
Ok… some headway… I redid the recording for out hosting company, recreating the problem after deleting the cache etc… so updated video link is in the private area.The hosting company then compared the video you the logs and found a fatal PHP error. Here is the code:
https://p29.zdusercontent.com/attachment/14776431/SWjV5LxX4jWOjyNK11LgeFawB?token=eyJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2In0..EhNZ9YynQq6YwKm6bPnecg.67TALKtRNlCgge2KNEsLRu3nGtrY-qyZKddvv2Hqea2bcQsL4yVq-e-U786vmLkO3fX1ONicwvbGogWP2aGgMdDQE9V8-KuaanjGk1oOgTE6RzklgpyUWzscYU1uVyPj9Lc6Xb-K3tX9QUpVon0zaMuVCYde4HsTrbk9ficfdhznIzwfELtz2I0_ZRjUrrZmHCelNexKZXdS4fwcEw7-5zBirKZvGUO5q4L3vHJUO1TCcoyZk38ICjK6XvtduztgjZzLUBspwWAOD7rT1IWrwFyYWKyi6Kri6K5_vKtCr-wGF_BwecrQtznOcSqKN1o_.hdnr309gQH1Yce96k8RZ0A
I am not a coder, but it SEEMS it is being created from the Enfold theme?
[EDITED]I also see something about “Email Preferences” shortcodes there, so deleted a gravity form of that name, just in case[/Edited]
