Hi All,

Problem has now been worked out and solved, it basically boiled down to the fact the transfer of the files didn’t complete correctly.
This created havoc everywhere and also completely disabled the membership systems protected pages which was terrible.

I have never had an issue quite like this but it will be certain to add this to the troubleshooting list.

Thanks

Hi both,

I have literally tried a range of things and well, this is really an annoying issue.

@ismael, I just tried that and got a white screen of death, I can’t see how thats the issue though as I have uploaded a completely clean copy of enfold several times with no joy.

I did copy the website over to another location to play around with it, turning off all plugins, deleting and uploading the theme, it works fine there.

I tried the same on the live copy and it didn’t work. I don’t get it at all.
I am going to try and move the website to a new server and see if we get better luck with this.

Will let you know when i’ve managed it.

Thanks.

Hi Vinay,

I don’t mean to be rude but have you even read what I’ve said?

I didn’t mention about any http 500 error and some of the suggestions you are making for a live website is far from ideal.
Lets run through these:

1. Deactivate all plugins.

This website has a full membership system, I can’t just do this on the live website. No plugins have changed either so it seems very unlikely this is the case.
I will make a copy of the website today and attempt this as i’ve not yet.

2. Update the PHP version being used by your hosting server to PHP 7 by getting in touch with your hosting company.

It would of been helpful if i included this but the website is already on PHP 7, WordPress actually reccommends PHP 7.2 now:
Looking at the problem I have, its extremely unlikely it will be this causing it, I have full control of the hosting (On a vps).

Access your site with FTP or log in to your control panel and access the site via File Manager and perform the below steps:

3. Replace the header.php file in wp-content/themes/enfold folder with an updated version of the header.php file.

I am very suprised your asking me to do this, if Enfold has an issue with thier latest update, why isn’t it being released ?
Its never really reccommended to edit parent theme files so really shouldn’t you be telling me to override it in the child theme?

4. Access your WordPress site root folder and rename the current .htaccess file to .htaccess.bak. Login to WordPress admin area go to settings > permalinks > select “Post name” and save changes.

This is really unhelpful in my case and well, for some users “post name” might be completely wrong and not what they have set already.
If “post name” is not already set ( In my case its not) then selecting this will change the urls on the website.

Just re-saving them is enough to re-generate the links and the .htaccess code WordPress adds.

5. Define a higher memory limit in WordPress and if possible increasing the memory on the hosting server.

Our limit is 4x what you specified and wouldn’t cause my issue.

Now i’ve looked at this a bit more, I have actually found something else wrong with the website.
I’ll go over them again:

The first issue – updating to 4.2.6

When I did this, I some features have dissapeered from the the Avia builder (Namely the icon box I saw).
This broke the display of the website (as in the website loaded fine, specific elements on the page stopped working and instead showed the shortcode code), so I copied back a version of 4.2.4 (Via ftp) which is what it was before, the icon box in the editor returned, it was working on the front end.

The secound issue/s – With 4.2.4

After rolling back and checking this out again, i’ve found more problems.

The first thing I see on this version is 6 content elements missing from the builder, this is comparing other Enfold websites (Running 4.2.6) we have vs to this one (Running 4.2.4)

The next thing I notice is that the button on the promo element doesn’t work, I don’t know when this started.

I hope this is clear with the issues I am having, once I have copied the website over to a new location i’ll let you know how the plugins test goes.
If you need more information on the steps i’ve taken then please let me know.

Thanks

• This reply was modified 7 years, 3 months ago by infosws. Reason: Easier to read

Hi Jordan,

Thanks, that seems to have done it.

I wonder why this isn’t an option for users?
After seeing forum posts since 2015 about this issue, I thought it would of been addressed by now.

Thanks