Hi, I am a website designer and a big fan of that theme, but I stopped using it in 2020 because demo importing is such a hassle. Every time I try, it shows different errors, the most common one being, “Download of files for demo Shop Demo didn’t work! You might want to try reloading the page and then try again.” I’ve searched for solutions on YouTube and many other platforms but haven’t found any. The theme creators don’t even have a YouTube channel to explain these issues. It feels like they created the theme and then went on vacation for life, leaving users like me in trouble. There’s no helpline, no contact form, and no live chat option. I’m feeling exhausted. Can someone please help me?