Thanks for your response. I understand that this is what manufacturers do but is there a way to stop it using code?

If not can you help me to make the color section video at the top of each page hidden on all mobile devices. at the moment when I use the screen options to hide the color section on mobiles and tablets nothing happens?
Could you have a look and make it work please?

Thanks,
Iain

Hi
I removed the video from the color section because Basalis said he couldn’t work on the space when it was there.

I have now put the video back and the space is still there. I need the color section video to be at the top of the page with no space above it.

I have provided the login details in previous messages. This is urgent now so could someone look at at as soon as possible and read the messages from before before replying with an answer that is not relevant.

I just need the back space above the color section to be gone.

Thanks,
Iain

Hi Basillis
To help I think it is to do with the play and mute buttons I have added to the header.

Login details are in the hidden area

Thanks,
Iain

Its ok I have fixed it. Thanks for your help. Please close the ticket.

Hello

Yes thank you Mike’s suggestion is working fine. Thanks.

I know need help removing the black space above the videos at the top of each page.

There is a small space that should not be there. Can you help with why its there and how I remove it?

Thanks,
Iain

Hello

There is also a small space above the full screen video showing a Black boarder. Do you know how I can get rid of this space please?

Thanks,
Iain

Its the first color section at the top of the homepage that I am trying to hide.

Hi Mike

Did you have any success with the problem?

Thanks,
Iain

Thanks for your support. The videos are now working on Safari.

Really appreciate your help with this.

Hi

In your last email you said the update would come out today or tomorrow. That was on the 31 of January.

Has the update been released yet? If so where do I get it from and does it fix the issue with videos not playing on Safari on any Apple devices.

If you have not found a solution then I would still like a refund as your Enfold Theme is not fit for purpose.

I would prefer a solution to the problem but I need it today.

a fast response would be appreciated.

Thanks,
Iain

Hi

I need tro know how long a fix for this problem is going to take. I purchased the Enfold theme to create a website for a Car Home so that customers can see our promotional video as a full screen header on teh website. The Enfold color section video caims to do this perfectly and does acheve this if customers are using any browser apart from Safari. This is not great as a very large percentage of our customers will be viewing the website on an Apple device using Safari. This does seem to make the theme unusable and unfit for the reson it was purchased.
I would therefore becasue of this reason like to request a refund on teh cost of teh theme so I can invest the money in a theme that is compatable with Apple devides.

Can you please tell me when you beleve you will have a soloution to the problem and how I go about requesting a refund should the solotion not eb achieveeable very soon. THe website is now completely ready to go live apart from this issue. I can see from teh forum that requests for this issue have been made for a very long time but there is still no soloution avaliable yet your suporting documentationmakes no reference to the fact that the Color section videos are not compatable with Safari.

Thanks,
Iain