Hi!
Sorry for the late reply, theme is now updated and problem still persists…Any thoughts?

Hi!

The image 404 problem is now solved after our host restored files from a backup.

Most likely the problem is this (which is really not so obvious):

When moving the media files from XXX to wp_content/uploads i used FileZilla on a Mac. Since FTP cannot move files directly on the server, the files first needs to be downloaded and then uploaded to the new location.

And here is the tricky thing, Mac uses Normal Form D character encoding and alters all files (without telling) to that encoding, whereas the server expects Normal Form C encoding. When uploading the files, the filenames may appear the same but they are encoded differently -> the server cannot decode the symbols correctly since OS X forced a new encoding to the files. Luckilly I kept the the files in the old location at XXX_old, so if the host did not manage to restore the files from a recent backup, I think that the problem would have been solved by me doing the exact same maneuver as before on a windows machine…

For your evening read on this subject, i recommend:
https://stackoverflow.com/questions/12200901/wordpress-apache-404-error-with-unicode-characters-in-image-filenames

https://stackoverflow.com/questions/33325761/special-characters-encoding-in-image-filenames-after-server-migration

https://svn.apache.org/repos/asf/subversion/trunk/notes/unicode-composition-for-filenames

This topic can be marked as solved from our end. Thank you for your support!

/Philip

Hi!

It seems as by removing all code (see below) in functions.php of the child theme the issue of not getting to the products is solved!

global $woocommerce;
if( version_compare( $woocommerce->version, '3.0.0', ">=" ) ) {
	function avia_woocommerce_gallery_thumbnail_description($img, $attachment_id, $post_id, $image_class ) {
	    return $img;
	}
	function avia_woocommerce_post_thumbnail_description($img, $post_id){
	    return $img;
	}
}

As for the images, it seems as when we did the SSL upgrade (and apparently also upgrades to apache and php), images that contains å, ä ö are no longer visible. By removing those characters, it seems to work. Do you know if there are any plugins that could rename the files and also make the product use the renamed files?

For now though, everything is under control…

Thanks for you help!