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Hi Ismael or collegue,
On the frontend we found out that the solution worked with the provided source code. And we found out that it worked because of your reply, we didn’t publish a new product because in preview and unpublished it still looked wrong. What is bothering us is that the view of the product image field in the back area (so while working on it) is giving us the wrong image size idea, it still looks like a square image.
Do you think that can be solved?Kind Regards, Hajé
Hi Mike,
Any news from your team? We still have problems with the productimages. I’ve changed back the functions_file on the FTP to the original one and added the code through Code Snippet plugin as you advised Anne, the other user with the same issue. It seemed successful at her side but we haven’t noticed any difference.
Hope to hear soon,
Best regards, Hajé
Hi Mike,
The earlier tread I was following was this one, including the advice: https://kriesi.at/support/topic/shop-category-thumbnail-images-are-suddenly-the-wrong-size/
For now I used the ‘Regenarate thumbnails’ tool that is shown in the private content window.
I’m not sure if there should be results immediately, for now no change visible.Best Regards, Hajé
Hi Mike,
Thank you for your reply. Your role has been changed to admin. I’ve deleted the part in the Code-Snippet plug-in. The lines are now only in the functions.php of the Enfold child folder on the FTP.
But I don’t see any differences.
Hope you’ll be able to help me.Kind Regards, Hajé
