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Dear Ismael,
new login details below.
We found a solution for editing pages – it seems there is an issue with the page editor. We installed the Classic Editor plugin and now we can edit pages again.
However, I am still unable to update to the new theme, this issue remains the same as before.
Also, I notice that icons are not displayed throughout the whole website.Thank you for your help,
NinaDear Victoria,
I have now tried deactivating each plugin one by one and the issue remains.
Best regards,
NinaHi Victoria,
thank you for the file, I updated the theme via FTP now, but the issue with editing pages remains. When I edit a page and click update, I still get the same error message – “Updating failed”
Also, according to Enfold -> Theme Update, I have the current version 4.6.2, but in Dashboard –> Updates, it still lists the Enfold update “You have version 4.5.7 installed. Update to 4.6.2. ”
Which one is correct?Best regards,
NinaHi Rikard,
Is there a download limit from Envato’s side?
This is the error message I get from the theme update:
Download Package URL: Errorcode 404 returned by Envato: Not Found:
– description: The purchase you have requested is not downloadable at this time.:
– Possible cause: your download limit might be exceeded – please try again later.
Download Package URL: A problem occured accessing your download link. Unable to perform update.Following Envato package errors occured:
Enfold – Request for Download URL failed.
Thanks for your help,
NinaHi Rikard,
I tried adding permissions as well as creating a new token and the problem remains.
When I created a new token, I checked the permissions listed in your link, I got an error message pointing out that only these three permissions should be checked:
View and search Envato sites
Download your purchased items
List purchases you’ve madeWith this the token could be verified, still same issue. I edited the other permissions, but also still same issue.
Greetings,
NinaHi Rikard,
thank you for checking. I deactivated the JetPack plugin, but the issue remains.
Greetings,
NinaDear Rikard,
thanks for your reply.
It is the same issue with the default editor.
Yes, you may try updating the theme. I have a recent backup saved.Greetings,
NinaHi,
Basically our remaining three issues are:
– featured image doesn’t show up on blog posts
– when updating or publishing the page shows an error message (publishing failed/ updating failed) but all changes are saved and updated accordingly. This does not apply to Woocommerce which seems to work fine.
– We are having problems logging in. Many times we have to request a reset of the password but then we we go back to the login page it works.
