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Hi Ismael,
thanks for your indication. We test the procedure immediately,
I’ll update you if there are problems.
See you soonHi Ismael
thanks for your support, but I need some more help.
In some parts of the thread it says to disable an Enfold function. In another part it says to replace some parts of code in a file that I have not well identified. Finally it says to use a plugin.
Can I ask you for a simplified procedure (maybe in clear steps), explicitly saying if I have to do these procedures on the site (via FTP or similar) or do I have to indicate them to the server manager where the site is located?
Thanks, all the best.We have updated the plugin at the latest version (arrived today) and the problem seems fixed.
Thanks for your help ;-)Thanks Ismael,
very kind, thanks for the reply. I come to this question right after the manufacturer of the MEC plugin underlined me that the flaw lies in the theme of the site. So, I will certainly report your answer, but I find myself between two companies that refer the responsibility for the problem to each other.
What can I do?
ThanksHi Rikard, we have checked on the FTP: no changes after we have changed the option in Enfold->Performance….
Can you suggest us a solution? I attach another screenshot.
ThanksHi Rikard,
I need to try? You can also try, if needed: you have the admin access: is right? Is better to make some test.
Thanks
