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November 10, 2020 at 9:35 pm in reply to: ENFOLD WEBSITE DEVELOPER SPECIALIST NEEDED FOR WEBSITE PROJECT #1259660
I am trying to upload pictures into our website and ad additional plugins for Yoast SEO Premium and I get “Unable to create directory uploads/2020/11. Is its parent directory writable by the server? Who can assist us with this as we need to have this fixed and installed ASAP.
August 6, 2020 at 9:01 pm in reply to: ENFOLD WEBSITE DEVELOPER SPECIALIST NEEDED FOR WEBSITE PROJECT #1235851Rikard, Will you be the one providing the service for us when we send you the FTP credentials. If so I will need your email address to assign you
July 17, 2020 at 5:46 pm in reply to: ENFOLD WEBSITE DEVELOPER SPECIALIST NEEDED FOR WEBSITE PROJECT #1231352Yes assistance is needed as I do not know where to go on this.
July 17, 2020 at 4:47 pm in reply to: ENFOLD WEBSITE DEVELOPER SPECIALIST NEEDED FOR WEBSITE PROJECT #1231311I am trying to upload pictures into our website through Posts for Blogs and I get “Unable to create directory uploads/2020/07. Is its parent directory writable by the server?”
I received this before a while back. Need assistance…July 16, 2020 at 4:55 pm in reply to: WHY CANNOT I UPDATE MY ENFOLD THEME. GETTING ERROR MESSAGE #1230979Do I need to create a new one as this page is asking for that
July 16, 2020 at 4:54 pm in reply to: WHY CANNOT I UPDATE MY ENFOLD THEME. GETTING ERROR MESSAGE #1230978I cannot find my token. Where is it in the back office.
July 16, 2020 at 4:39 pm in reply to: WHY CANNOT I UPDATE MY ENFOLD THEME. GETTING ERROR MESSAGE #1230974I am getting an error message which is causing my website to not run properly. I am getting this message. It looks like it is looking for the token that I thought was correct as it was for years. Please advise…
Last time we checked the token we were not able to connected to Envato:
Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)
Following errors occured:Purchases: Errorcode 403 returned by Envato: Forbidden:
– response_code: 403
– reason: scope-missing
username Errorcode 403 returned by Envato: Forbidden:
– code: not_authenticated
email Errorcode 403 returned by Envato: Forbidden:
– code: not_authenticated
Purchases: A problem occured accessing your purchases. Unable to check for updates.Guy
321-401-5734
(Email address hidden if logged out)April 24, 2019 at 4:12 pm in reply to: "An error occurred while updating Enfold: Download failed. – NEED HELP ASAP #1094050Rikard, I just sent the information in a new thread for review. Please advise on a timeline to completion and answer the questions enclosed.
Thank You…
April 22, 2019 at 9:17 pm in reply to: "An error occurred while updating Enfold: Download failed. – NEED HELP ASAP #1093407I am not familiar with how to do this. What is the cost to have you guys do this and I do not want to lose any information as a backup of the site will need to be done as well. Please advise…
March 22, 2019 at 4:30 pm in reply to: "An error occurred while updating Enfold: Download failed. – NEED HELP ASAP #1081917I have tried several times to send it in the private section however it gives me an error message. I am trying again right now. Can you please ensure that the website is backed up before doing anything. We do not want to lose any data. My contact phone number is 800-450-0031 ext 2375 Guy Gant Website: http://www.globalmerchantservices.com
- This reply was modified 5 years, 8 months ago by GlobalMerchant.
March 21, 2019 at 11:18 pm in reply to: "An error occurred while updating Enfold: Download failed. – NEED HELP ASAP #1081602I cannot submit as it keep saying error. I tried to submit several times in the private section
March 20, 2019 at 2:38 am in reply to: "An error occurred while updating Enfold: Download failed. – NEED HELP ASAP #1080606We have been having support with you since we downloaded the Enfold theme. We would love to have support when needed as we cannot get our website resolved with updates. We need assistance ASAP.
March 20, 2019 at 1:17 am in reply to: "An error occurred while updating Enfold: Download failed. – NEED HELP ASAP #1080578I am still having issues with our website not being able to do a theme update. I would be happy to do a webinar to ensure that all is fixed properly. We do not have a backup as this would be helpful if you can assist us with how to do that. Please advise..
Below is a screenshot of what we see when we attempt to download the theme update:
November 30, 2018 at 5:34 pm in reply to: "An error occurred while updating Enfold: Download failed. – NEED HELP ASAP #1039388Vinay can you call me or give me your phone number so we can discuss further.
November 29, 2018 at 5:21 pm in reply to: "An error occurred while updating Enfold: Download failed. – NEED HELP ASAP #1039050Yes, Victoria we do. We need you guys to fix what needs to be done. This should be something that is handled on your end since Enfold needs to be updated.
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