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Hi Yigit and Jordan!
Thank you both so much. I was able to remove the old version of Enfold and that has removed the “Broken Theme” error message. Many thanks for your immensely speedy, kind and helpful support!
Please do consider this matter closed.
Best regards,
SudhaHi Yigit!
Thanks so much. I was able to upload the newest updated Enfold theme via FTP, but I am still getting the same broken theme error message. I do not need a pre-built child theme; I already have a custom child theme. Do you know how else I can make that error go away?
Thanks so much again.
Regards,
SudhaHi Ismael,
Thanks so much, but Rikard already helped me figure out that the WooCommerce plugin was causing this problem. I have resolved it now. I will go ahead and close this thread. Many thanks for the great support and help from all of you at kriese.at.
Regards,
SudhaHi Rikard,
Thank you for the suggestions… You were correct. Indeed, it is the WooCommerce Plugin that is causing a conflict. I disabled it, and the link works correctly. I then cleared the cache and reactivated the WooCommerce Plugin; immediately, the link stopped working again and routed me to the Cart page.
As a temporary solution, I have disabled WooCommerce. I am concerned about this behavior. We need to be able to use WooCommerce for the ecommerce portion of the website.
Do you know why this could be happening? And especially, why with only one link, and why that particular one? Do I need to contact WooCommerce about this problem?
Thank you very much, Rikard. I really appreciate your help. I look forward to your reply.
Regards,
SudhaHello Rikard,
Thank you so much for your reply. Unfortunately, the problem is still there. I have tried clearing the cache on both my phone and another machine, and am still encountering the same problem. I wonder if it is a browser-specific problem? This is occurring on both Google Chrome and Apple Safari. What browser did you use to try the link?
I really need to ensure that the links are accessible through both Chrome and Safari, since many of our users access the site through those two browsers. Any insight and help on fixing this is greatly appreciated. Thank you!
Regards,
SudhaHello Jordan,
I was wondering if you were able to take a look at our site regarding the link going to the wrong page? Oddly, I received several form submissions this morning, which would have only been possible if users were able to access the page. I though maybe you had found a problem and fixed it, but, when I tried to access the site from my phone, the link to the page was not working. I look forward to any help on this as soon as possible. Thank you so much.
Regards,
Sudha
