Thanks Ismael, glad it is getting sorted.

Gary

Thank you Ismael. I have created the credentials you require and have added them to the private field. Please let me know if this is sufficient.

Also, you have my permission to temporarily disable Autoptimize caching and/or turn CloudFlare Development Mode on via the installed plug-ins. Please restore the settings when you have concluded your investigation.

Thanks!

Gary

@compudean: Thanks for confirming the issue and for the suggested work-around. Rolling back The Events Calendar may be a workable short term fix, but it’s not really an option long term I think, for security and compatibility reasons.

Since Enfold ships with specific TEC integrations, it is really up to Kriesi to ensure forward compatibility with this plug in. I think it’s important to call this to their attention so that we can get a fix for the broken functionality as soon as possible. Requiring users to stay on an older, no longer supported version of TEC is not in their best interest as a theme developer either.

Best regards,

Gary

Hi Ismael, thank you for the reply. The issue affects the Home and Contact pages of our site:

https://www.cascadehorseshows.com/

Edit: here is a test page:
https://www.cascadehorseshows.com/event-countdown-test/

However, you can’t actually “see” the issue on the front end, since the rendered page seems to contain no markup from the Enfold Event Countdown element. It’s there in the Advanced Layout Editor though.

If you look at this page and scroll down a bit you will see a color section with an Animated Countdown. This is where the Event Countdown should be. The Animated Countdown is a replacement element I created for the missing element as a temporary work-around.

For you to see the issue, I have created a temporary WordPress login for you with editor privileges which will allow you to view the Home page in Advanced Layout view. I’ve included that in the private content area.

If you need greater access than this let me know, but I am quite sure this is not an issue with code on our site. As a test, I installed a completely stock Enfold installation on a local Bitnami WordPress stack and installed the Church Demo from scratch, with no customization or other content. As soon as I updated the Event Calendar plug-in to version 4.9 on this test site, the issue appeared there as well.

Thanks for the assistance.

Gary

• This reply was modified 5 years, 8 months ago by garyvot.

Okay, never mind about the user roles and permissions. I created an offline test site with Bitnami and determined that the problem occurred after the most recent Events Calendar 4.9 update.

https://wordpress.org/support/topic/📣-the-events-calendar-4-9/’

Any help on how to restore this functionality would be appreciated!

Gary

Hello again. After a bit of additional investigation, I have traced the problem to a corrupted Color Section element that had gotten copied into a template. While the element itself looks fine in the Advanced Layout Builder (all settings are correct and as-desired), somehow the presence of this particular element on the page was triggering the behavior. After I replaced it, the problem disappeared.

It’s still not clear to me how or what specifically caused the issue or how the element became corrupted. In any case, I at least can get the train moving again.

Thank you for your help. I think we can mark this as closed for now.

Gary

For my own sanity, I will spend some time this morning disabling everything again and report back.

So, I have temporarily deleted everything from my child theme’s style.css and functions.php files. I also have disabled every plug-in except Classic Editor and the Events Calendar. Finally, I disabled caching in WP Super Cache (installed by my hosting provider). The behavior persists :-(

I will leave the site like this for the time being…

Gary

Thanks for the screenshots, though I couldn’t see that happening on the page you linked to. Which page are the screenshots from?

Thank you Rikard. It’s happening on all of the static pages where there is a two-column section layout following the lead color section image. So you can see it on our top level About, Venue, and Sponsors pages for example.

The Enfold theme Church demo applies a -60px top margin adjustment to the row settings of these columns, which offsets the content into the “featured” image. If you carefully watch at the rendering on a mobile device after deleting the cache, you may see there is an brief instant where the “normal” image appears (and seems to follow the markup), but immediately the “zoomed-in” image appears and overlaps with the content following. (Edit: although this may be an artifact of local browser caching.) Adjusting the z-index, margins, or other property while debugging doesn’t seem to help.

We currently do not have an iPhone handy to check out Safari, but we are seeing this behavior on our Android devices running Chrome and Edge (Blink). We are also observing this on the desktop in Chrome and Edge (EdgeHTML) using device emulation while debugging (as shown in my screenshots). (For Chrome, it is necessary to refresh the page after switching the device profile to see the problem appear.)

Looking at the markup I highlighted, it appears that the mobile device is receiving an alternate version? Is that something the theme is doing, or could it be a plug-in?

Thanks again for offering to help.

Gary

• This reply was modified 5 years, 11 months ago by garyvot.

Haha, typos. :-)

Thank you Ismael, that did the trick! Really appreciate the help!

Gary

Hi Ismael, thank you very much for this! I appreciate the support. I think you can close this topic.

All the best,

Gary

Hi Basilis, thanks for the reply.

However, I just want to be sure that you fully understood my request. We are not looking for coding assistance to achieve the results we want: we already did that. Right now, our mod requires just a one-line addition to a file for The Events Calendar plug-in that your theme has customized (as I explained above).

We are simply looking for a way to move this logic to the Enfold-Child theme to insulate us from breakage from theme updates. Is there no JavaScript you can provide that would let us safely move this modification into our own functions.php?

Please bear in mind that The Events Calendar fully supports overriding plug-in files, and provides documentation here. However, because of the modifications by Enfold, this does not work for this particular file.

It feels to me like you have some obligation to support customers in cases where you own modifications make it impossible to use a plug-in’s documented features properly.

Thanks for listening.

Hi Basilis, thanks for responding.

Unfortunately, I find this well short of acceptable. I paid for you theme to make specific use of the Church template, only to find that when installed on a brand new site, its appearance does not match what is shown in your demo. Further, your theme overrides the default display options normally provided by The Events Calendar plug-in, along with making various other undocumented changes to the plug-in’s CSS, so that there is no simple way to perform theming through the UI.

I believe my purchase entitles me to 6 months of support in the use of your product. I don’t expect you to write code for me, but I expect at least a timely acknowledgement of the issue, and some assistance in knowing how to approach a fix. Instead, I get no response for more than 3 days, and the response is simply “you’re on your own”? That is no way to treat a paying customer.

As it turns out, I will just fix this on my own by overriding your CSS in a child theme, but I’ve to spend a lot more time researching this fix than was necessary had there been some simple help available through your forum. I am quite disappointed.

I strongly suggest that you update your Church Demo to address the issues encountered when using the current version of the Events Calendar. Right now, your CSS is busted.