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Viewing 8 posts - 1 through 8 (of 8 total)
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  • June 7, 2021 at 8:47 pm in reply to: Layout Builder Missing #1304480
    fottaviano89

    I must have been running an old version because I repurchased the template and updated it on the site and this has fixed my issue.

    Thanks

    March 15, 2018 at 10:50 pm in reply to: Error 500 unable to access FTP to update php #927774
    fottaviano89

    I contact the hosting company and the updated my php to version 5.6. This has solved the issue and my site is loading correctly again.

    Thanks for all the help, would have been lost without these boards.

    March 15, 2018 at 12:23 am in reply to: internal server error 500 after update 4.2.6 #926952
    fottaviano89

    I just started a new thread under the heading “Error 500 unable to access FTP to update php”, my website and a login are in there too.

    March 14, 2018 at 11:37 pm in reply to: internal server error 500 after update 4.2.6 #926919
    fottaviano89

    I know, this is the first time I’ve experienced any of these issues so I’ll call tomorrow and hopefully i can resolve this issue.

    March 14, 2018 at 11:27 pm in reply to: internal server error 500 after update 4.2.6 #926912
    fottaviano89

    I’m going to call the hosting company tomorrow and hopefully they can advise me how to update my php server but at the moment I can’t access my FTP server and when I change the file header.php ( htdocs/wp-content/themes/enfold/header.php) to the one suggested I get an error message saying I can’t do it through the appearance editor. What’s strange though is that when I changed the template to reinstall enfold the site started working again but when i reinstalled enfold it went back to WSOD

    March 14, 2018 at 11:02 pm in reply to: internal server error 500 after update 4.2.6 #926898
    fottaviano89

    When I tried to fix this in the back end I got the message,
    “unable to communicate back with site to check for fatal errors, so the PHP change was reverted. You will need to upload your PHP file chnge by some other means, such as by using SFTP.”
    I’m new to all this so not sure what this message means?

    March 14, 2018 at 10:38 pm in reply to: internal server error 500 after update 4.2.6 #926886
    fottaviano89

    Hi Roger, not sure if I’m doing this wrong but I try to access the are where I would change my PHP version in the hoster Cpanel and when I click to gain access the page does not load, is there a workaround to this or am doing something wrong?

    March 14, 2018 at 10:01 pm in reply to: internal server error 500 after update 4.2.6 #926869
    fottaviano89

    Hi I have been having this same problem, site doesn’t load and I only get a white screen. I have reinstalled Enfold and disabled all plugins but still the same results. I recently updated to v 4.2.6 and this problem started. I have tried updating header.php code to the one above but I am not able to do so. I’m out of ideas, can anybody help?

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Viewing 8 posts - 1 through 8 (of 8 total)