Hi Ismael,

I’d prefer if you repeated the same on the live site. You can login at https://feedxl.com/, using the same credentials.

Also, what about the other question I asked: Any idea why the issue occurred in the first place?

Thanks.

OK interesting. Any idea why the issue occurred in the first place?

As a follow-up, I have to re-do the same fix on my live site: https://feedxl.com/about-us/ If I gave you a login, would you be able to do the same thing on that page?

OK I understand that I need to drag and drop an element onto the column. But which element is the ‘image alb’ element? Is it the “Image” element (screenshot)?

>> Please try adding a blank text element with some space in the one-fourth column with background image.

OK. But I’m not sure how to add a blank text element to this column. In the private section I have given login details to my private dev site. Can you perhaps do this for me in the first testimonial–the testimonial from “Gina Parry?”

Thanks.

>> Did you add any lone elements after those sections? The “after_section” will only be created when there are additional elements outside or after a color section.

I don’t see any sections other than several ‘color sections’ in a row.

>> Please post the login details in the private field so that we can check the content of the builder.

OK in the private field I have given you access to my private dev site, as well as the page in-question.

Thanks.

OK thanks for clarifying–I understand now.

>> Do you need help in it?

No I think I can handle it from here–thanks for the offer. We can consider this resolved.

Mike,

I have two updates:

1. Ignore the issue related to the ‘From’ field populated with (Email address hidden if logged out) . I figured out the cause of that (a plugin confict) and resolved it.

2. I’m very sorry, but the mail delivery issue is unfortunately still present. To be specific, if I specify the form to be delivered to (Email address hidden if logged out) (or any other feedxl.com email address), then submit the form, the mail is sent, but not delivered. I say it is sent because the WP Mail Log plugin records these mails as being ‘sent.’ But they never arrive at the desired email account. But, if I instead specify the form to be delivered to a non-feedxl.com email address (e.g. (Email address hidden if logged out) ), then the mail is sent *and* delivered successfully. Thoughts on that?

And I have more info on this mail delivery issue. If I remove all custom PHP code I’ve added as part of this exercise, and specify the form to be delivered to (Email address hidden if logged out) (or any other feedxl.com email address), then submit the form, the mail is sent, but not delivered. Any ideas why, or how to troubleshoot that?

Thanks.

PS: And I have yet another update. The mail delivery issue *seems* to have been resolved. The emails were being delivered to my spam folder. I should have checked that a long time ago :-/ But give me a couple more days to confirm that everything is working as expected, then I can hopefully close this ticket (although the truncation of the name in the ‘From’ field is still present).

• This reply was modified 5 years, 3 months ago by FeedXL2019.

Hi Mike,

>> Please try using the plugin: WP Mail Logging to see if the email is being sent from your site.

OK I installed the plugin, then submitted the contact form. An entry was added to that log, which indicates that the email is indeed sent–correct?

>> Then try removing your function and test again to see if the email is getting from your site to your mail server.

I removed all custom PHP code I’ve added during this exercise. When I do so, emails *are* delivered to the recipient email address, as expected.

One thing we have overlooked during this exercise is that my live site is on feedxl.com. But I have been doing all testing on my dev site, which is on wordpress-dev.feedxl.com. So, as a test, I just tried setting the name/email address in the ‘From’ field to FeedXL Support < (Email address hidden if logged out) >, so it is from an email address on my domain. When I did so, and submitted the contact form, the email *was* delivered as expected. BUT, the ‘From’ field in the email was set not to FeedXL Support < (Email address hidden if logged out) > as expected. It was set to (Email address hidden if logged out) . Any ideas why that is occurring or how to fix it? I am essentially back to square one–the ‘From’ field is populated with (Email address hidden if logged out) , which was my original issue.

To be clear, this is the PHP code currently added to my site:

function enfold_contact_form_change_from($from, $new_post, $form_params) {
        global $enfold_visitor_from;
        $enfold_visitor_from = $from;
        $from = 'FeedXL Support' . '<'. ' (Email address hidden if logged out) ' .'>' . "\r\n";

        return  $from;
}
add_filter('avf_form_from', 'enfold_contact_form_change_from', 10, 3);

function enfold_contact_form_add_replyto( $header, $p1, $p2 ) {
        global $enfold_visitor_from;
        $header .= 'Reply-To: ' . $enfold_visitor_from . "\r\n";
        return $header;
}
add_filter( 'avf_form_mail_header', 'enfold_contact_form_add_replyto', 10, 3 );

• This reply was modified 5 years, 3 months ago by FeedXL2019.

Hi Mike,

>> so you would like to have the default “from” email header, which is the sender’s email address, but also include the name of the sender in the field, and you would also like to add the “reply-to” field in the header with the sender’s address?

That is correct. I would like the ‘From’ field to be dynamically populated with the sender’s name and email address, and I would like the ‘reply-to’ field to be dynamically populated with the sender’s email address. I have been able to do the latter (with the code you gave me). And I can do 50% of the former–I can add the sender’s email address, but not name (see below).

>> Unfortunately, I have not been able to do this and have asked the team to assist.

OK please let me know what they say.

>> But in my research, I found that some server spam filters require the “from” address to match the domain of the contact form and the “reply-to” address be used with the address of the person filling out the form.
>> You may want the ask your webhost what, if any, requirements they have for email headers from your contact form.

OK I will ask my web host (SiteGround) if they impose any requirements there. But I’m not sure that my web host would be affecting how we populate the ‘From’ field in this PHP code, especially in light of everything I’ve been able to do so far. To be clear, so far in our exercise I have been able to dynamically populate the ‘reply-to’ field with the sender’s email address (as desired). I have also been able dynamically populate the ‘From’ field with the sender’s email address (as desired). Lastly, I am able to insert any static name I want into the ‘From’ field–but this is not desired. I want to dynamically insert the sender’s name to the ‘From’ field. To me it seems like the issue is due to the fact that the $form_params array does not possess any of the form data that the sender submitted (i.e. ‘Name’ ‘E-mail’ or ‘Enquiry’). If I was able to access that data from this particular PHP function, it would resolve my issue.

As a test, from my PHP function I printed the value of the $_POST super global variable, to see if it would contain the info I want. It kind of does. Here is what it prints (see below). The first three elements in the array are the form values submitted by the sender (e.g. Name, E-mail, and Enquiry). But as you can see, they are not exactly formatted as desired.

    [avia_1_1] => Carl%20Gross
    [avia_2_1] => cagross%40gmail.com
    [avia_3_1] => testmessage
    [avia_4_1] => 
    [avia_generated_form1] => 1

Thoughts on that? I could use this as perhaps a last ditch workaround. But I’d really like to know what your devs have to officially say about this. What I’m trying to do is a relatively common feature of WordPress contact forms. For example, the popular plugin Contact Form 7 allows one to easily change the ‘From’ name to dynamically match the name of the sender (screenshot).

Finally, it turns out that this issue is now a bit critical on my end, since a similar issue is now affecting our production site. If you’re able to fast track your research a little, I’d appreciate it :-)

Thanks for your help so far.

PS – What about my separate issue with the truncation in the ‘From’ field? As you can see from my code, I set my ‘From’ field to:

$from = 'FeedXL Support'.'<'. ' (Email address hidden if logged out) ' .'>'."\r\n";

But in the email, the ‘t’ in ‘FeedXL Support’ was missing. That continues to be the case. Any ideas why?

Sorry, one more question. I have confirmed that the PHP code you gave me applies to the form on my Contact page. But I also have a similar form on two other pages. Does the PHP code apply to all three forms? If so, how would I customize the PHP code to apply to only the form on the Contact page? Can I use $form_params to somehow check which specific form is in-use?

• This reply was modified 5 years, 3 months ago by FeedXL2019.

Sorry Mike, I’m back, and not yet finished with this :-/ I deactivated the WP Mail SMTP plugin, and added your code. What now occurs is that the email is delivered, and it has the correct ‘From’ email address. But there is no name in the ‘From’ field–there is only an email address (screenshot). What I would like is for this field to display with a name and an email address, like this. How can I accomplish that? As a test, in your code, I replaced the email address with:

FeedXL Support < (Email address hidden if logged out) >

But when I did so, the email was never delivered.

If I remove your code completely, then submit the form, the email is delivered. But the ‘From’ email field is populated with the email address of the sender (screenshot). That is of course not desirable.

Thanks.

Thanks for the reply. Here are my follow-ups.

>> So I checked your site and see that you are using Enfold v4.0.7 which is very outdated

Can I ask what site you checked? My production site is on https://feedxl.com/, but my dev site is on https://wordpress-dev.feedxl.com/. The theme on my production site is indeed out of date. The issue I am experiencing is part of a larger task to update the theme. I have already updated the theme on my dev site, to the latest version. And it is on that site that I am experiencing these email issues. In light of that, how can we troubleshoot the issue? If you would like admin access to my dev site, I am happy to create a user for you.

Thanks.