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Viewing 30 posts - 211 through 240 (of 324 total)
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  • in reply to: Add to cart not working #669804

    Hi Yigit,
    It is running version 3.7.1.
    Why? Is it supposed to fix the problem without the temporary fix? Because I tested it and it didn’t.
    Thanks
    Rob

    in reply to: Add to cart not working #669791

    Thanks Ismael, I have done the temporary fix and it has worked. The stuff in the thread about making it a permanent fix by using the child theme was confusing and unclear whether it would work so I have not followed it. If there is a clear instructions on how to make this a permanent fix please post here.
    Thanks
    Rob

    in reply to: Add to cart not working #664758

    Many thanks Ismael.
    FTP info below. Please remember to work on the staging site not the parent as it is a live shop.
    btw the plugin is made by Woocommerce:
    https://docs.woocommerce.com/document/measurement-price-calculator/
    Regards
    Rob

    in reply to: Add to cart not working #663406

    I have installed a testing site. First I updated Woocommerce to 2.6.2 and the problem was still there. I then changed the theme to Twenty Sixteen and the problem disappears. I would say this indicates that there is a conflict with Enfold theme with Woocommerce and Woocommerce Measurement Price Calculator.
    Testing site: http://kindertimberproducts.co.uk/staging/
    Feel free to log in and investigate. Please use the same login previously supplied for staging site.
    I replied to Woocommerce letting them know my findings This is their response:

    …With regard to the custom theme you are using, please have the developers update their theme to work with the latest version of WooCommerce. Often times this is not the case resulting in issues like this. You could also consider an industry standard WooCommerce theme like StoreFront which is free of cost for your store.

    Thanks
    Rob

    in reply to: Background Colour #661347

    Perfect! Thanks Yigit.

    in reply to: Add to cart not working #661232

    This is the reply I got from Woocommerce. Disabling the theme and other plugins that they suggest is not an option on a live shop. How do you think I should reply?
    Thanks
    Rob

    Andrew Wikel (WooThemes)
    Jul 14, 09:40 EDT

    Hey there Rob,

    Typically issues like this may be caused by either a conflict with your theme or with another plugin. How we usually address this type of issue is to have you temporarily switch to a theme we know works, such as Storefront and disable all plugins except for WooCommerce and the plugin in question . If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.

    If that doesn’t help can I ask you to:
    1. Confirm that you have performed the steps above
    2. Grant us permission to perform the same troubleshooting steps as outlined above

    Cheers!
    Andrew W – WooCommerce Ninja
    WooThemes Support

    in reply to: Add to cart not working #660770

    Do you have a backup of the old version of Woocommerce? I replaced the updated version with the old and am waiting until they update the plugin or Kriesi lets me know they have found a bug.
    Rob

    in reply to: Background Colour #660430

    Good idea. This is what I want to happen:
    https://dl.dropboxusercontent.com/u/4753963/width-over-1440-eg.jpg
    Color #f0f4f1 at the sides only on screens over 1440. Below that fit to screen width.
    Thanks

    in reply to: Background Colour #660403

    No sorry Yigit it has 3 problems:
    – it doesn’t fit full width to match the header
    – the padding shifts content to the right out of line with the header
    – the color covers the header image
    I have left the code in place so you can see it.
    Thanks
    Rob

    in reply to: Background Colour #660380

    Sorry I forgot. Below

    in reply to: Add to cart not working #658340

    Thanks Ismael
    I have raised the issue with the plugin author Woothemes.
    I have my doubts that “WooCommerce Measurement Price Calculator” plugin is at fault because there is a product in our shop that doesn’t use it and I get the same error.
    I have now rolled back to the old version of Woocommerce from a backup so my shop is now working but the problem can’t be seen. My client was losing sales.
    If you leave this thread open I will let you know Woothemes reply.
    Best
    Rob

    in reply to: Add to cart not working #658008

    Hi
    I have tried disabeling WC Fields Factory and WooThemes Helper plugins but it had no effect. I cannot disable the others as they are fundamental to the running of the shop.

    Please can you confirm somebody is looking into this. My client is losing sales and getting very stressed.

    Thanks
    Rob

    in reply to: Add to cart not working #657616

    Admin user login below if required.

    in reply to: Add to cart not working #657569

    No Luck I’m afraid. I have followed the instructions on https://kriesi.at/support/topic/woocommerce-2-6-problem-urgent/#post-650161, cleared all cache with wp super cache and the problem persists. i.e. I get “Please match the requested format Qty” and it doesn’t add to basket.

    Please help, the shop is non-functional on the most popular browsers!

    in reply to: Add to cart not working #657531

    PS I tried installing WP Super Cache plugin and clearing all cache but it didn’t work.

    in reply to: Add to cart not working #657515

    I am having the same problem after updating Woocommerce just now on http://kindertimberproducts.co.uk.
    Some points:
    – I am also using Enfold
    – I have these Woocommerce plugins:
    WC Fields Factory
    WooCommerce Measurement Price Calculator
    WooCommerce WorldPay Gateway
    WooThemes Helper
    – It works okay on Safari on Mac and PC and i.e. on PC
    – I have tried it 2 PCs on Firefox and Chrome and I get the pop-up on both.
    Thanks
    Rob

    in reply to: Replace blog default missing image fallback icon #657212

    Brilliant!
    Thanks for your super-fast response.

    in reply to: Glassy header link hover and line #653819

    Thanks Andy that works great. I added opacity: 1; to get rid of the opacity change.
    I have sorted the missing line below. It was missing because I had not created a menu and enabled the theme location.
    So all sorted.
    Thanks again
    Rob

    in reply to: Glassy header link hover and line #652581

    Hi Rikard,

    1. I have already got Advanced Styling ‘Main Menu Links’ set up and it works fine but only after you scroll down. I want the main menu links on the header to be the same. Scroll down and you will see what I mean.

    2. If that css is incorrect what do I need to use to get the bar to show below the link as it does in the Enfold demo.

    Thanks
    Rob

    in reply to: Max width color section #640817

    Well done Ismael. Never let me down yet!
    Many thanks
    Rob

    in reply to: Max width color section #640228

    Yes I do need help. It is still aligning left when set to max width as per screen grabs. None of the code you have sent has worked. I have only disabled max width as the client I am working for has a large screen and it looks terrible. If you can’t send me the fix without me breaking the site let me know but I have sent you the login for you to add the max width css yourself and try it.
    Thanks
    Rob

    in reply to: Max width color section #639749

    No sorry that doesn’t work. The image is still aligning left.
    This works okay to get the size correct:

    #robheader {
    max-width: 1600px;
    }

    … but I have removed it because I don’t want the client to see it with the wrong alignment.
    Thanks
    Rob

    in reply to: Max width color section #639267

    Sorry Andy that didn’t work.
    I have renewed the login below if you wanted to have a play yourself.
    Thanks
    Rob

    in reply to: Max width color section #638723

    No not just the text. I mean the complete header. Here’s another screen grab:
    https://www.dropbox.com/s/mmbqx2pwrw0455t/grab-160526.jpg?dl=0

    in reply to: Max width color section #635856

    Thanks Andy nearly there.
    It now works but it aligns to the left. It needs to be in the center above the rest of the site. In the color section the image is set to center center. What is the css I need to add to get it to align center? I tried adding margin: auto; but it didn’t work.
    Your help is much appreciated.
    Thanks
    Rob

    in reply to: Max width color section #634664

    I’ve cleared the cache in Firefox and I’ve tested it in Chrome for the first time and the header image is still full width. The screenshot you sent is of the css code. I can’t tell from that whether it looks okay on your screen or not.

    Here’s a grab of Chrome the first time it has been to the site.
    https://www.dropbox.com/s/ez3lzjqksq6jjn2/grab-160518.jpg?dl=0

    Thanks
    Rob

    in reply to: Max width color section #634623

    Sorry Yigit, I tried it but still not working :-(

    in reply to: Max width color section #633675

    Hi Rikard,
    I have confirmed with the host and no caching is being applied.
    Thanks
    Rob

    in reply to: Max width color section #631992

    Sorry guys what a numpty.
    Log in below good for 7 days.
    Thanks
    Rob

    in reply to: Featured woocommerce products in product slider #602064

    Are you sure there is no way to have the featured products in the product slider. It seems crazy. I can’t see the point of a product slider that doesn’t allow you to select which products it shows. I use other WP themes and in the product slider there is a drop down that allows you to select featured, best sellers etc. I have tried what you said above and I agree with Runek, it is no workaround at all.
    Thanks
    Rob

Viewing 30 posts - 211 through 240 (of 324 total)