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Ok i finally managed to register my token
We checked the token on 2020/12/13 07:30 and we were able to connect to Envato and could access the following information:
Your purchases
Your username: HWakeb
Your E-Mail: H (Email address hidden if logged out)I have the latest update and the issue still exist, so it seems it’s not an update issue.
Theme Updates
No Updates available. You are running the latest version! (4.7.4)Check Manually
I generated a new token and I got this error message
Last time we checked the token we were not able to connected to Envato:
Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)
Following errors occured:Purchases: Errorcode 403 returned by Envato: Forbidden:
– response_code: 403
– reason: scope-missing
username Errorcode 403 returned by Envato: Forbidden:
– code: not_authenticated
email Errorcode 403 returned by Envato: Forbidden:
– code: not_authenticated
Purchases: A problem occured accessing your purchases. Unable to check for updates.Hello Rikard,
I put the token that my developer provided to me a long time before he leaves: 8f336f8d-6348-42d9-b448-fed304422c1a
Then I clicked revalidated or remove token … after that, I got a green message saying ” Alright!! All Options Saved, No problems whatsoever”Below is the updated version, however the website still has the same issue!!!
Theme Updates
Once you have entered and verified your Envato Personal Token Key WordPress will check for updates every 12 hours and notify you here, if one is availableYour current Enfold Theme Version Number is 4.7.4
Your PHP version: 7.4.13Hello Rikard, I went through the documentation and it looks complex to me. I thought I can update the theme from WordPress by pressing the update button. Can I give you access to my WordPress and fix it for me.
I saw this message under the enfold section in WordPress. it seems my developer fucked me over and left. how can I fix all that
Last time we checked the token we were not able to connect to Envato:
Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)
Following errors occurred:Purchases: Your private token is invalid.
username Your private token is invalid.
email Your private token is invalid.
Purchases: A problem occurred accessing your purchases. Unable to check for updates.I saw this message under enfold section in wordpress. it seems my developer fucked me over and left. how can I fix all that
Last time we checked the token we were not able to connected to Envato:
Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)
Following errors occured:Purchases: Your private token is invalid.
username Your private token is invalid.
email Your private token is invalid.
Purchases: A problem occured accessing your purchases. Unable to check for updates.Hello Rikard, I went through the documentation and it looks complex to me. I thought I can update the theme from WordPress by pressing the update button. Can I give you access to my WordPress and fix it for me.
hey guys, I don’t know how to start a new topic but I have a new issue and I need ur urgent help.
the website site global-defence.net content not showing. precisely half of the content.
here is the errorThere are 2 error tracked with this theme. They are :
[11-Dec-2020 12:41:25 UTC] PHP Warning: array_flip() expects parameter 1 to be array, string given in /home4/globalds/public_html/wp-content/themes/enfold/includes/helper-assets.php on line 501
[11-Dec-2020 12:41:25 UTC] PHP Warning: Invalid argument supplied for foreach() in /home4/globalds/public_html/wp-content/themes/enfold/includes/helper-assets.php on line 508I am not technical and I really need your help to get my website fully functioning again
i had this issue before and you guys advised that it’s because I had open html markup in your content,
for example, I have below in the header text. and I believe I changed one of the below adding the words markup as per one of the developer guidance on google to make title text highlighted
DEFENCE INDUSTRALISATION TRANSFORMATION
We build for A better future
I am not sure if that what u r asking.
I suggest to check yourself because I am worried to test anything.Hello Rikard, let me try to elaborate on my issue.
I had an issue on the 17th of May morning. Under the following pages (`home – What we do – Who we Are) and the blog.
http://blog.global-defence.net/
When I edit any of the content then I update change and preview update. 70% of the page content on the website disappeared. I have done all the possible troubleshooting on the server, database, and plugins. and still, I couldn’t fix the issue.
I contacted my host company (BlueHost) and 4 teams plus senior website admin called me from US office and we troubleshot for days and again we couldn’t fix the issue. finally, they recommended contacting the theme developer. and that’s why I contacted you.
Last, we found 3 malware and we removed them, but still, it didn’t fix the issue.The issue now, there is no error showing and the only way to check the issue yourself is to give you admin access and take the following action. but ideally, we need to make sure we have a backup first.
1- Do any text edit under what we do page (maybe edit header text)
2- Update change and refresh websitePlease, this is urgent as I need to do some update on the website and I am stuck and afraid to touch the website otherwise I will lose the content again and I am in the middle of a marketing campaign.
please advise, how to share admin access in private?
