Greetings,

I am using polylang for multi-language support and need Loco translate for localisation.

About “Sync”, I meant on the guide page I linked, in the Loco Translate section where you mention:

It is important to sync files before updating to make sure all available strings are ready for translation. To sync files in Loco Translate, please go to Loco Translate -> Themes -> Enfold -> Overview tab -> Edit Template tab, click Sync button and Save. Then go to Loco Translate -> Themes -> Enfold -> Overview tab, choose your language, click Sync button and Save.

Every time I reach this Sync step, all strings from translations get removed, so I think there is a mismatch with the source files or something similar causing the issue.