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Hi all,
We’ve tried disabling PHP-FPM as directed, but that hasn’t resolved the issue either.
Thanks for your help. We’ve had to go with a workaround unfortunately (removing the contact form altogether), in the absence of any solution.
It must be related to server config in some way, and the way the Enfold contact form and Google Captcha work – as we don’t have the issue if we remove either of these variables.
Moderators: Kindly remove the brand identifying screenshot in the previous post and the mention of the company name in your post on March 17, 2025 at 10:52 am.
Thank you!
@Ismael Yes, but I don’t have the time for creating staging environments for this unfortunately, but you’re welcome to on your side. I said you can test on the live site, but made an assumption that people would test quickly and briefly.
We’ve already provided cpanel access so you can edit files from the File Manager or use the same credentials for FTP if needed.
As mentioned, we are the hosting provider too. All our sites are on PHP-FPM so we’re not going to change this. We have other sites running Enfold without a problem, so I doubt PHP-FPM (or the redis and memcached extensions) is the problem here.
In a few hours, we’ll need to implement a workaround and change the Enfold contact form to a different one… so please create a staging site or do whatever last tests you would like to.
Thank you for your assistance everyone!Hi @Ismael
Luckily we are the hosting provider as well, so we have disabled cPanel server-side caching.
I still get the same error when testing though…
Thanks
EricPS. As @mediaformers is also getting the same error, it may be worthwhile comparing our environments for any similarities?
Hi @Ismael,
As mentioned in the original post, we tried disabling cache altogether.
But I have made the Theme Editor available in the back-end now.
I also added the code above, but it made no difference
Thanks
EricHi Ismael
You can try and fix it on the live site please. As it is currently broken, you can’t really cause much damage.
Apologies @Mike , please try again now.
HI Mike
I just tried via another device on a another wifi network, and even via a VPN to another country and still get the same.
Just to be sure you’re testing the same way as I am, please see the screen recording I have added to this ticket. (Google Drive link)
I have another site this is happening on too, so I can give you the details of that one too if necessary.
Thanks
EricHi @Mike,
Thanks very much for your reply.
When you say both worked for you, how did you test them?
Because the test facility within the Enfold options says they connect fine. So don’t base it on that please.
The problem is when it comes to someone completing the contact form.
So if you go to the home page, scroll to the bottom and fill in the contact form… check the results in (the text is white on white, so just highlight it to see).Thanks
EricHi folks,
The Enfold support is usually excellent.
Looking forward to a speedy resolution to this problem.
Thanks
EricHi Ismael,
Sorry yes, the above steps were all done on a different website where this is also an issue.
We have now upgraded this website to v7, but as you can clearly see this problem exists across every version of your theme.
It hasn’t been a problem until recently though – so this problem must have been caused by a change on Google’s side which impacts Enfold.
I’ve added website access to the sensitive info area (pls kindly remove the website name from your post above)
Thanks
Thanks folks
@Rikard – the link you provided to a previous question was down to user error, not the case here.
@mediaformers – we actually saw the issue on Enfold v6 too, we upgraded to v7 which we hoped would resolve it, but it didn’t.Hi Ismael,
Great thanks – That worked well.
If I keep clicking then I can see other posts in other categories. Is there a way to only show the specific category on those posts? If I keep clicking the arrow then I only want to see the posts in the winter winemakers dinner category not any other posts.
Kind regards,
CamillaHi Guenni007 and Mike,
Thank you! I came up with a solution. I have used the main menu and the top sub-menu as well as the uber menu plugin for the extra functionality.
Kind regards,
CamillaHi Ismael,
Thank you for the response.
I have tried what you requested but it’s still not working. The product I have used is “product 2” in the portfolio items. You will see that I have added “this is a test” to every possible place in the portfolio item and on the actual image itself.
Kind regards,
CamillaHi Ismael,
Thank you for the reply.
Its okay I have decided to go with the portoflio items and display those in a gallery which is working better.
Kind regards,
CamillaHi Mike,
Thank you so much, that worked perfectly!
I just noticed that the book “What’s the catch” is slightly off. Please can you check it out – https://hb.dev32.engage24.com/books-for-teenages/
Many thanks,
CamillaHi Mike,
It was disabled. Strange I just enabled it and now it is working, so all good! Thank you.
Kind regards,
CamillaHi Mike,
Thank you so much – I was getting a bit frustrated. It worked perfectly!
Kind regards,
Camilla
