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Hello Rikard,
This is really weird! I copied the API from the Enfold update settings into the Envato Market plugin (since I am not the Envato account holder from where the license was bought). When I checked for updates, I saw an error:“Incorrect token permissions, please generate another token or fix the permissions on the existing token.’
I had already asked the account holder to check the token twice, so I was a bit ticked off… however, within 30 minutes, I saw an update notification for the theme in the theme settings.
To test, I removed the Envato market plugin again and with that the update notification in the theme settings was gone again.
So I reinstalled. Apparently, the token permissions are correct after all, despite the error notification.It seems no one can explain this, but at last, it works :-) and I have updated the theme to 4.7.
Thanks for looking into it.
ElisabethHi Ismael,
The plugin you suggested didn’t work. I saw 2 notifications, saying that function is integrated in WP 4.9, ‘please remove’plugin. The settings page didn’t show anymore either.
I then intalled WP Optimizer because I knew that has a transient cleaner function. I ran it, but it makes no difference.Since version 4.7.1 is out by now and we are still on 4.6.2 because of this issue, would you update the theme please?
Also,if this cannot be solved (seems that way) can you please make updates available for me somewhere so I can download them? And is there a way to get notifications of new updates?
Thanks.
Hi, I have tried before with all plugins deactivated.
Siteground couldn’t find a reason why their server settings wouldn’t allow the api to work, but if you can find a reason nontheless, please let me know.Hope you can find out why it’s not working. it really is a problem.
Thanks. FTP credentials are in private content section.Hi Rikard,
please see the credentials for an admin account in the private content section.
Regards, Elisabeth
Hello Rikard,
The theme IS on 4.6.2 as can be seen in the screenshot/screencast and wp admin.
4.6.3 is out, but it won’t update or show a notification that there is an upate.Hi,
There is a valid token, but the theme is not updating.
The site is hosted with Siteground and I asked them to look into it like you said. These are the replies. What he says about manual updates I don’t understand, but it is clear they cannot find the reason why the API is not working properly.=============================
inzicht0@it32 [~]# curl -I api.envato.com
HTTP/1.1 301 Moved Permanently
Date: Wed, 08 Jan 2020 09:01:25 GMT
Connection: keep-alive
Cache-Control: max-age=3600
Expires: Wed, 08 Jan 2020 10:01:25 GMT
Location: https://api.envato.com/
Server: cloudflare
CF-RAY: 551cfc9a48229c5d-AMSThis confirms that there are currently no limitations for connections with api.envato.com from our side.
I was not able to find the reason why your theme can not be updated even manually. This being said I could suggest that you contact the theme developers for further assistance on the matter.
Should any assistance on the matter is needed on our end, please reopen this ticket and provide us with more information.
Best regards,
Vladimir Vakov
Senior Technical SupportHi,
I need to be able to update Enfold without it taking me hours to do so.
The problem is still the same (see before in this ticket, especially the screenshot).Issues: 1. I am not the account holder of the Envato account, so I do not receive a message when there is an update available.
2. I cannot download the latest version of the themeBesides, I don’t want to have manually update every time
My customer is mad because it is taking so much time to update. He is willing to pay for another new license which will be bought with my Envato account, but only if it will this solve the problem. Will it??
Hope you can help, thanks
Sorry Rikard, I now see that the cp automatically adds a folder name behind /home/inzicht/public_html
I made a new account, see private section.I can’t check the Envato token permissions, since I am not the one that bought the theme. I only received the puchase code. But I’ll contact the one that owns the Envato account, thanks.
