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Please let me know if you need anything further to get the update loaded… again, the SFTP access is listed in the private section:
No, I’m not saying you did intentionally. I was assuming that because it only happened after your update that there may be something in the files that you were not aware of and was hoping to bring it to your attention. I apologize if this came across accusatory or any other way but it was a big surprise for us… we appreciate your help with the update and moving forward.
Quick question… if we restore to a backup won’t that remove the theme update that you just added and put us back at square one?
Again, thanks for your help and support.
It appears that that we now have a malware redirect issue and this was never an issue before… I’ve had to place the site in maintenance mode to keep visitors from being affected by this issue. We need immediate assistance with this. I’m assuming this came from your update based on timing of things. Please let me know when this will be fixed and if you need anything further from me. Thanks.
I provided my sftp information and now the site is redirecting to other sites and appears to have virus issues. This is the first time anything like this has ever happened and you are the only organization we have given access to sftp and our information was sent in private section. Could someone please explain what is going on and when our site will be fixed?
I am not able to get anything to work… See below for FTP access. We run daily backups on the server.
I downloaded plugin to upload the theme zip file but iI received the following message:
“Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.”
My theme is registered and it says it is up to date but lists version 3.8??? I have checked manually for update but it simply confirms that my theme is up to date.
The latest version of the theme is only listed for purchase so I am not sure why I would have to purchase the update when I have already paid for the theme… I should not have to purchase the theme again, correct? I have included my purchase key in the private content below.
