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Thanks for looking into this Rikard. This is the reply you requested so the ticket gets back into your support queue.
Looking forward to hearing how this issue can be resolved as your dev team dives in.
Suspect this is all related to the first cookie-related issue I post in this thread (even though it went away and is now replaced by the second issue). For both issues, in my testing I found that:
1. The problem does NOT happen in Incognito mode
2. When I change the cookie settings from “Block third-party cookies in Incognito” to “Block third-party cookies” the problem goes away as it did with the very initial error I found.Might be helpful for your team to try the same as they debug.
Keep us all posted!
Update here Rikard: now the video is able to play even with the old cookie settings but after it loops for a few minutes I’m getting this new error message:
“Video Unavailable”. See https://imgur.com/VVWaPqm
Again, I’ve made no changes to the site, the web page, or the video. Everything is exactly the same as it was before.
A few debugging notes for you:
1. When I refresh the page, the video loads again and will play for a few minutes but will eventually error out.
2. The problem does NOT happen in Incognito mode
3. When I change the cookie settings from “Block third-party cookies in Incognito” to “Block third-party cookies” the problem goes away as before.This seems to be a 3rd party cookie issue with videos surfaced through the theme’s Color Section feature.
Any further insight on your end on how to resolve?
Thanks for the reply Rikard! I’ve disabled the caching plugin but the problem remains.
I feel it’s some kind of cookie issue because when I change the cookie setting on my browser to block 3rd party cookies, everything works fine. See link to the error image and the cookie settings image: https://imgur.com/a/fUWurOg
Deleting cache and deleting all the site cookies (even after disabling the plugin) doesn’t solve the problem.
The odd thing is that:
1. I’ve tried to access the page from other people’s computers in my household and they seem to be able to view it ok but most of their Cookie settings are set to: “Allow all cookies”. Strangely when I set “Allow all cookies” on either of my computers I get the same original playback error message (even when not logged in to WP-Admin.
2. This wasn’t happening for a LONG time even with the same browser settings.
Any other thoughts?
