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Hi;
I received an update from the plugin developer, Icegram. They determined that the issue was caused by a hidden field (name=avia-loader-none). See comments. Is this field necessary?
Thank you.FROM ICEGRAM:
But we did some debugging and found that one hidden field(name=avia-loader-nonce) is being added inside our form element from the theme code and is affecting some CSS rules added by our plugin because of which this issue is occurring.
Since you provided the theme zip file to us, we checked the code and found the location where this is being added. Have attached the screenshots below.
We are not sure what this field does and if needs to be there on all the screens or not but this is what we found to be causing the issue. If it is not required on all the screens, then we would suggest that they can print them only on the required pages by adding some checks.For now, I have removed the CSS from our plugin code so that you can have access to that page but once you update the plugin, the changes will be gone.
SCREENSHOT:
https://recordit.co/4HP0PKYdvCThank you. I have passed this along. Those plugin images are specific to the “campaigns/posts” that the user is creating.
Hi Mike;
Thank you for looking into this issue. I had noticed the mixed content errors in the console as well and had already set the domain to https://www.dialhope.org on the live site, I also enabled Force HTTPS in the hosting and activated the Really Simple SSL plugin. None of these efforts resolved the issue. I have reached out to Icegram again with your latest message and will update your with their response once I get it.
Thank you,
CeciliaThank you so much for looking into this Nikko. I’m still having an issue that when I try to create a new campaign the screen is blank. I have to click on All Campaigns to see the campaign I just created. Why is the screen empty when i click on Add New Campaign.
I have set up a staging site for you. The credentials are hidden below. Please let me know if you need anything else.
Hi Nikko;
I will set up staging and get back to you. In the meantime, I’m not sure if this will help but I loaded the Query Monitor plugin to help me debug the issue. Here’s what I saw.
Hi Rikard;
It appears that when the Enfold theme is deactivated and we use a standard Twenty Twenty-Two theme, Icegram works as expected. I turned on the debug feature and have provided you with a screenshot of the debug log. It appears that there is an error with the Auto Feature Plugin, but Icegram still does not work with that plugin (or when all plugins have been disabled). It seems to be affected only by the Enfold theme.
https://recordit.co/YPrBkGOc0fIs there anything else I can provide to you that would help? Do you want temp access to our site?
Hi Rikard. I have reached out to the developer for more details. I will get back to you as soon as I hear from them. Thank you for your time.
