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Hi Rikard, thank you. For now I have had my web dev fix this issue temporarily.
Do you know when the new update will be released?
Also – using Enfold advanced layout editor, how do I attach alt tags to images?
Many thanks
Dan
Hi there,
Do you have an IP that I can white list? I have country blocking active on our site – because we got a lot of attempted hacks coming from certain countries.
Thank you
Dan
HI Rikard – thank you. Not sure if you’re able to – but can you fix this for me? Not sure what type of support you guys offer :-) Thank you – Dan
Kriesi,
Again, I apologize for my earlier rant. As I said, I’m just extremely frustrated with the very slow pace of this. I think you would have to agree that many of the responses we have received have not been terribly helpful. Let’s hope that we can move forward from here in a more constructive manner.
Thanks,
Tony
Yigit,
Feel free to disable plugins. We did this already, and still got the white screen. I accept that there are a lot of plugins, and that this is not the easiest installation of WordPress that I’ve ever seen. Its a bit more messy than what I’m accustomed to. I didn’t build it – I just have to deal with it now.
Sorry for my rant. I’ve become very tired of the slow pace at which this has been moving. See what you can do. I don’t expect you to work miracles. It would just be good to have the theme working, and know what the conflicts are. We can them set about addressing them.
Thanks,
Tony
Yigit,
Just saw your reply. The theme we are using was three weeks old. When the API key was added, it said “No Updates available. You are running the latest version! (3.1.5)”. Normally, I’d take that as an indication that all is well. In any event, the theme was updated and the same problem persists.
If you had read the previous messages you would know that we have already given access to a development environment. The ftp access is a new request. Here it is;
I am not expecting support for third party plugins. I am expecting a theme which works, when plugins are disabled. If there is a conflict, I expect that you’ll be able to identify what that conflict is, and tell us. we can then deal with it. Very straight-forward stuff.
Thank you,
Tony
Yigit,
I’ve been working online for a long time. My general experience of theme/template developers has been that they support their products, and actively assist purchasers to resolve conflicts, etc. It would be fair to say that you are currently falling a very long way short of that mark. In the six responses that we have so far received from you, not a single useful piece of information has been extracted.
At this point, I’m about to abandon your theme and start work all over again, with a more co-operative provider. That will cost me, and my client money. The many difficulties we have encountered in working with this theme have already been very costly. I’m now asking you for the very last time to cooperate, and assist to resolve this issue, which is clearly a theme related problem.
If we are forced to start this development all over again, I’m going to be VERY pissed off indeed. I’ll be sharing that anger on review sites, and using the many copywriters and social media managers in my employ, to assist in that exercise.
Please FIX THE PROBLEM. Today.
Thank you,
Tony
Yigit,
I’m tired of all this stupidity. The theme is now updated. The problem remains the same. You are the developer. What’s he issue? I expect an actual answer this time.
Tony
Rickard,
We have previously disabled ALL plugins and it made no difference. The problem still exists. The logins that you have are for a test environment, not the live site. We’ve paid good money for this theme and spent a ton of development time on it. Telling us now that it won’t be compatible with all plugins isn’t a solution. The time to tell us WHICH plugins it’s incompatible with is BEFORE purchase, and BEFORE we’ve spent time and money on development. We expect you to solve the problem. We also expect you to do so in a timely manner. This back and forth bullshit is taking far too long. Please have a look, using the login credentials that we have provided you with. We expect you to resolve the issue. We have already spend far, far too much time on this theme.
Thank you,
Tony (Dan’s developer)
That is not going to work. I already mentioned in the very beginning that “most of our plugins are actually active and disabling them may not be an option.”
We’re looking for a better solution than disabling plugins, because they are active and functioning without issues with the current theme. This error only occurs when Enfold is activated.
Yes, it was set as the background image. I now have it as a layer, which is a good solution.
I’m not sure about setting the height to 100% though, because it only accepts pixel values. I simply kept the width at 100% and the height at 500px. BUT I had to adjust the width of the image to 2560px, otherwise people who happen to be viewing the website on a 2560×1440 screen (which I hope is not a lot) will see the white blank space that a smaller image wouldn’t fill up.
Thanks for the response! :-)
