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I am desperate!
I can’t get anything done on the website and WordPress, if you let me go into debug mode it tells me that there is something wrong with the theme.
How can I fix it? Tell me how to give you access via FTP.
Could it be a solution to install an older version of the theme or to install the theme from Plesk?
Thank you!
Hello,
I will manage it to give you access via FTP.
Which directories would you need to access?
A greeting. Thank you.
Hello again.
First, remember that I cannot access the WordPress administration panel after WordPress notified me that there was a critical error related to Enfold.
Secondly, I have accessed my files from Plesk, I have renamed the plugins folder as you indicated and there are no changes on the website. I still can’t access ANYTHING on my website.
Thirdly, I’ve accessed my hosting logs and the problem the website is experiencing these days is as follows:
mod_fcgid: stderr: PHP Fatal error: require_once(): Failed opening required ‘config-templatebuilder/config.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /var/www/vhosts/adalianature.com/httpdocs/wp-content/themes/enfold/functions.php on line 686
I have located line 686 of that file and it tells me this:
require_once( ‘config-templatebuilder/config.php’ ); //templatebuilder plugin
What do I have to do? I don’t have much knowledge of code and I don’t dare to take one more step without you indicate me something, because it is evident that the problem comes from the Enfold theme. Neither have I wanted to rename the Enfold themes folder so that WordPress will select another theme and my website will suffer some changes that I will not be able to change until I have a solution to the problem.
I hope they give me an answer because I am lost and neither WordPress nor my hosting will take care of the problem. They refer me to you.
Thank you very much in advance.
Hello again,
Wordpress has just sent me an e-mail confirming that there is some problem related to Enfold. I cannot look at anything because the website does not allow me to enter the administration panel.
Hello,
I’ve checked and I still can’t see the slider, in incognito mode or anything.
In addition, when accessing the administration panel it tells me that I must update Enfold to the latest version and when I have tried to update, WordPress prevents me and returns an error message.
I do not understand anything…
Hello again,
I have disabled the Contact Form 7 plugin and the transitions still do not go.
From the WordPress forum they tell me that the error may be in the update of Kreatura Slider Plugin, which is the plugin installed in Enfold to create these transitions. But I don’t understand much about this topic and I don’t know how to update it or if that is the real problem.
On the other hand, they tell me that I might not have updated the theme but if I enter the Enfold Administration panel – Theme Update tells me that I have the latest version (4.7.6.3) but they tell me that the last one is 6.11.2.
I leave below the data to access as administrator to see if you can help me to solve the problem.
Thank you very much.
Hi again,
Wordpress also sends me that these errors exist:
Se ha producido un error del tipo E_ERROR en la línea 619 del archivo /var/www/vhosts/adalianature.com/httpdocs/wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg.php. Mensaje de error: Uncaught TypeError: Argument 2 passed to Avia_Gutenberg::handler_display_post_states() must be an instance of WP_Post, null given, called in /var/www/vhosts/adalianature.com/httpdocs/wp-includes/class-wp-hook.php on line 287 and defined in /var/www/vhosts/adalianature.com/httpdocs/wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg.php:619
Stack trace:
#0 /var/www/vhosts/adalianature.com/httpdocs/wp-includes/class-wp-hook.php(287): Avia_Gutenberg->handler_display_post_states(Array, NULL)
#1 /var/www/vhosts/adalianature.com/httpdocs/wp-includes/plugin.php(206): WP_Hook->apply_filters(Array, Array)
#2 /var/www/vhosts/adalianature.com/httpdocs/wp-admin/includes/template.php(2224): apply_filters(‘display_post_st…’, Array, NULL)
#3 /var/www/vhosts/adalianature.com/httpdocs/wp-includes/nav-menu.php(822): get_post_states(NULL)
#4 [internal function]: wp_setup_nav_menu_item(Object(WP_Post))
#5 /var/www/vhosts/adalianature.com/httpdocs/wp-includes/nav-menu.php(748): array_map(‘wp_setup_nav_me…’, Array)Hi Victoria,
Disabling the Autoptimize plugin has fixed the problem.
Thank you very much.
Can I somehow see the plugins incompatible with Enfold?
Good morning, I’m talking to you here because I can’t find another similar topic and I don’t know how to start one. In my website, the content pass does not work, nor LayerSlider WP nor the timeline in one of my pages, and I cannot see the color of the icons I indicate in the backend.
It doesn’t work in any computer browser, however, in iphone the page does work correctly.
How can I solve this? Please help!
Thank you.
