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Viewing 10 posts - 1 through 10 (of 10 total)

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October 7, 2016 at 12:38 am in reply to: Text block blank – even though content exists – editing loses previous work #696230

dcrinson
Participant

Hi Rikard,

We’ve finally sorted this out after a lot of work..

October 6, 2016 at 8:38 am in reply to: Text block blank – even though content exists – editing loses previous work #695910

dcrinson
Participant

Hi Rikard, are you saying that you did something to the code of the one we were using? our technical guy said we were using the legal copy and stopped using the other, so why has it expired?
Thanks,
Dominic

October 5, 2016 at 2:40 pm in reply to: Text block blank – even though content exists – editing loses previous work #695500

dcrinson
Participant

How can we restore the old theme setting?

October 5, 2016 at 1:10 am in reply to: Text block blank – even though content exists – editing loses previous work #695287

dcrinson
Participant

Hi Rickard,
We do have the legal copy installed but last month our website went down in the middle of a campaign (which was costly) saying that the theme had expired. We got our wordpress guy to reinstall it again and the same thing has just happened again one month later – but this time it is not letting us reinstate it. Did you do something at your end that is causing the theme to run as a demo version? We have bought the full version so i’m not sure why this is happening. It’s causing loss of sales though so if you could look into it as soon as possible we would be grateful.
Thank you
Brenna
http://www.photolightcase.com

September 8, 2016 at 9:41 am in reply to: Text block blank – even though content exists – editing loses previous work #683579

dcrinson
Participant

Hi Rikard,
Yes i think it was originally downloaded from there but then the legitimate version was purchased and installed. The last moderator to look at it said that if we wanted to delete the other one entirely it would probably lose all our settings and I didn’t have time to do it all over so I kept it there even though it’s been updated to the latest enfold version (we got a wordpress guy in India to do this because it was a bit complicated for me).
I’m still having problems with the text boxes on the “Tips & Tricks” page (and others too) not showing content and also blocks just keep disappearing when i work on one so that I have to keep adding them in again.
thanks
Brenna

September 7, 2016 at 3:13 am in reply to: Text block blank – even though content exists – editing loses previous work #682910

dcrinson
Participant

Hi Jordan,
Thanks for getting back to me. I have already set Kriesi up as an administrator from a previous problem, you should be able to access our page that way – photolightcase.com

August 25, 2016 at 11:28 am in reply to: Gallery not displaying in a grid #677438

dcrinson
Participant

Please see private field…

August 24, 2016 at 4:04 pm in reply to: Gallery not displaying in a grid #677079

dcrinson
Participant

Try new password below

August 24, 2016 at 3:48 pm in reply to: Gallery not displaying in a grid #677054

dcrinson
Participant

Thanks I’ve set that up now.

August 24, 2016 at 3:40 pm in reply to: Gallery not displaying in a grid #677043

dcrinson
Participant

Thanks Rikard, but what email do I set up the admin for?
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Viewing 10 posts - 1 through 10 (of 10 total)