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I went through their reply. They did not say. They only said it was Enfold. I pasted their replies below.
Reply #1
Hi David,
The issue seems to be coming from the Enfold Child theme, unfortunately, we are unable
to find where exactly the issue likes (if it’s in the theme code or settings). What
we can do is restore the website from a previous point when the page was actually
working or you can just edit it and fix it manually.Contacting the developers for advice can also get the issue fixed if they can give
you insight.Let me know if you have any follow-up questions or need our help with any other troubling
technical issues there.Warm regards,
Ani D.
WPX Hosting SupportReply #2
Hi David,
We are not sure where exactly the issue lies, there is nothing in the logs nor any
plugin conflicts.If you provide the developers with the page and if they have any recommendations
what can be done on our end, we can try and fix it but at this point, we have no
clue if it’s connected with the code of the theme or if it needs a module enabled
on our end.A placed a link to a screenshot image I took of the problem. The problem is on the blog roll/page
I had my hosting company’s tech support look into the problem. I thought it was a WordPress issue. They came back and said the problem is with Enfold after they looked into it. This is why I reached out to you guys.
Hey Rikard,
If you can to the blog roll and look at the text on the first three entries. All you see is code and not text. Nothing I wrote is there.
Hey Basilis,
Sorry for the late reply.
Not sure why it’s not working. I tested it out and it’s all good on my end. Please let me know if it does not work again.
I understand what you’re saying. However, if you look at the older post. It’s not a BIG as it is on the current post. When I’ve used it on other websites, it’s normal.
Hey Nikko,
That only made it BIGGER, it’s still there. If you go to any of my earlier post, like a post back in July or April. You’ll see it’s not there. It did not work…
Nikko,
Thank you. I appreciate the potential fix. However, I need to know the cause. What’s the problem, what happened.
Have you been able to have a peek at my site to see what’s the cause and how it started? I’m not always in favorite of adding a code to solve a problem.
It’s like a band aid to me, or someone getting a cold and taking a pill to remove the symptoms instead of getting to how you got the cold or how a cold can be prevented.
I’d prefer to not have to place code on every post I create to remove the image. Especially when it has never been there prior to a few weeks back.
What changed in Enfold?
I’ve checked with a WP tech, they said it was not WP, I checked with Thrive Themes tech, they saw an Enfold. This is what the Thrive Theme’s tech wrote.
Hello David,
The image has only classes that seems to belong to the theme, and the CSS styling of it also comes from base.css file of the theme, as in this screenshot:
I’m not familiar with this theme, so not quite sure what its options are about displaying the featured image, their support should be able to point out an option to turn that off.
Let me know if you have any other questions about this.Best regards,
I have clue why it’s going to an empty folder. I set up a new ftp and the same thing. Previous ones went to my files. I’ll havr to follow up with you.
Ok, everything is backed up. Here’s the FTP login. Let me know if there’s a problem. Something does not feel right on the FTP side
Has anyone taken a look at this for me? I tried importing the xml file, but it failed. There appears to be a deeper issuer.
Ok, I figured out how to import the xml file. The import filed. If you guys can go in and have a look around. I’d appreciate it. Don’t know why it’s not working.
When I go to tools >import. It only gives me a list of things like, Blog roll, blooger, live joural, Woo commerce etc…..
Also you’re not showing me where I can find these tabs. Like, where is enfold > includes > admin > demo_files folder.
Hey guys,
I’ve not heard back from anyone on this. I’m still having an issue trying to get my full width image flush to the very top of the page.
I can’t seem to remove the header.
I’m still in need of WordPress design work and page layout work as well.
I can be reached at davidat41records.com
david at 41records.com
Yes, I do need design and layout help. I’m not sure how to move forward on it.
I think instead of looking it at it from a Design/looks view point. I need to start thinking about it from a “what do I need the site to do” view point.
I think that will help define the looks.
