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Thank you Ismael,
I have removed the pagination and I think that helped resolve the filtering issues. I’ll tell the clients and we will see how it goes for a few days.
C
Actually, the images uploaded in reverse order. So the first link is the desired outcome and the second link is the original.
Really? Okay. Here are two images. One is what you see on the page now. Grey icon list. The second is after i took the screenshot into Photoshop and changed the color.
Okay. This is updated and I updated PHP too. We can close this ticket and open a new one for the form. Because all this updating did not resolve that issue.
Hi.
Everything seems to be working fine. Although my initial issue, with the form being very slow…so slow that most people just think it doesn’t work…remains.
Just to confirm, you did update it to the latest version of the theme? I know I have to update the credentials with Envato, but once I do, I should actually already be up to date with that, right?
I’m torn because on the one hand I just want it updated, but on the other hand I want to know why the plugin didn’t work this time. But I’ve got the ftp connection now. See private content area.
That’s fair. You are right. I apologize.
Given that the solution involved a plugin I was predisposed to think you wanted the same access to do what is outlined in the other thread. And I really would like to make the solution outlined in the article work. Especially since I will have to do some digging to get the ftp credentials, since this is a client who hasn’t reached out in a few years.
Is there not a way to help just via WordPress login?
In the meantime, I’ll see about getting those FTP details.
Thanks Mike for your continued support and clear instructions. We are on managed WP hosting, so I’ll have to send it through the hosting team. But I’ll do it today and let you know the results.
I already did share the login details. (I do so wish the Kresi moderators would get in the habit of actually looking at the private credentials. I feels like I have to say “I already gave you the credentials” on at least 50% of my support threads.)
Yes, please update the theme if you can. Getting the theme current is the first step in troubleshooting a larger issue and it is frustrating that this “simple” step is getting dragged out.
Mike,
Thank you for looking into this and for your suggestion with screenshots. Unfortunately, removing the word “big” had no effect. It didn’t make it extra large it just made it a normal looking button. (which is fine actually).
The buttons don’t look any different in live view. Which is weird. I even looked in Firefox and using Chrome’s Incognito.
You may have found a problem. But you didn’t find the solution to THIS problem. I’m starting to think we should scrap using a portfolio altogether or switch to another theme.
Mike,
I understand better now, thanks for your reply. I think you see you have access to the site in credentials, right? We are keen to have this issue resolved since we have been working on it a long time. Please don’t wait until Sunday. We don’t get so much traffic that waiting until the right time is more important than making progress on this ticket.
Please proceed as soon as you can.
We are using a Managed WordPress host – no C-panel.
If you look through the thread – you will see that disabling the plugins was the first thing we tried.
Well I went through and removed all errant code from every portfolio item (not only the ones with asterisks.) The problem persists. Do you still see the same error messages?
Hmmm. I suspect a previous editor may have done a copy and paste without clicking on the Text Paste “T” first. I’ll have all the ones with asterisks remade and will report back on what happens.
Thanks Rikard,
I just tried it. Although the portfolio looked a little different, because of not having the child theme settings, it behaved in the same strange way. Not able to move to more than one item. Not able to go backwards (only the right arrow works). Two “read more” buttons floating over the content. Content from 2 items in the same page. Etc.
Now what?
I’ll add credentials for you in the Private Content area.
Hmmm. That’s interesting. I can check.
To activate the parent theme, do I simply deactivate the child theme? Is there a “safe” way to do this so I don’t lose any child theme settings or custom CSS?
I did deactivate all the plugins. It had no effect. I have created a login for you, see the private Content area.
It isn’t resolved! Please re-read my messages. Although I was able to upload the theme yes, I am getting error messages that i do not understand.
It says this on the theme updates page:
Please verify the key.
We checked the token on 2020/07/21 23:06 and we were able to connect to Envato and could access the following information:Your purchases
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)
Following errors occured:username Errorcode 403 returned by Envato: Forbidden:
– code: not_authenticated
email Errorcode 403 returned by Envato: Forbidden:
– code: not_authenticatedWell, despite the error messages in the Child theme settings area, I was able to update the theme from the WP dashboard. So that’s good. But why do I still see big error messages?
Does the page have to be a live page? Or can it be in draft to the outside world, but still get pulled by Enfold as my footer area?
