Page 21 – Support | Kriesi.at – Premium WordPress Themes

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September 22, 2015 at 8:12 am in reply to: Individual height columns don't seem to be working. #506815

Dake
Inactive Moderator

Hey!

I’m getting an error message when trying to log into your backend. The password seems to be incorrect.

Regards,
Dake

September 22, 2015 at 8:05 am in reply to: Bug using Invisible Header (visible on scroll) and anchor links #506810

Dake
Inactive Moderator

Hey!

Just to confirm if there is a conflict, have you tried disabling all for your plugins and ensure that you are using the latest version of Enfold?

If the problem persists, may we have temporary access to your website so we can attempt to reproduce the issue using your specific settings?

Best regards,
Dake

September 21, 2015 at 11:10 pm in reply to: problems with header #506732

Dake
Inactive Moderator

Hi!

I got an error message when clicking the http://www.pittcreations.nl/wp/wp-admin link.

I was able to log in with this link however: http://www.pittcreations.com/wp/wp-admin/

You can achieve the navigation style you want by setting your menu type to the transparent menu.

I set up an example page here: http://www.pittcreations.com/wp/kriesi-testing/

Cheers!
Dake

September 21, 2015 at 10:38 pm in reply to: Links in Textboxes are ruining my pages #506727

Dake
Inactive Moderator

Hey!

The example screenshots from Martine were PDF media file links.

I’m still only experiencing the issue on DE. Please briefly activate the default WordPress theme and test to see if the error message reappears.

Best regards,
Dake

September 21, 2015 at 9:23 pm in reply to: problems with header #506692

Dake
Inactive Moderator

Hi famewebdesign!

I am getting a 404 error when trying to access http://www.pittcreations.com/wp-admin

Best regards,
Dake

September 21, 2015 at 6:55 pm in reply to: Links in Textboxes are ruining my pages #506616

Dake
Inactive Moderator

Hi!

I have tested Adding a PDF media file into a test page and previously created page as shown in the screenshots below:

Martine

http://i.imgur.com/Xb5mnwT.png

http://i.imgur.com/TQnIEks.png

http://i.imgur.com/v9TZh44.png

http://i.imgur.com/f2Yn29h.png

However I did not receive a forbidden error message.

Have you attempted clearing your cache or inserting the link with a different device?

Desert

http://i.imgur.com/tebKBCr.png

http://i.imgur.com/rKwUT7d.png

I did experience the error on the desert website, but I also noticed you were using an old version of Enfold.

Updating Enfold may resolve the issue, similarly to your Martine website.

Regards,
Dake

September 20, 2015 at 8:19 pm in reply to: HELP FILE AND VIDEO #506117

Dake
Inactive Moderator

Hi!

Thank you for the link to your website :)

However, I will need a temporary admin account so I can take a look at the widget section in your backend

Regards,
Dake

September 20, 2015 at 5:11 pm in reply to: Contact Form Changing On It's Own #506060

Dake
Inactive Moderator

Hi!

Really, sorry for the delay.

An extra “>” and (target=”_blank”) caused the contact form to break:

http://i.imgur.com/WGZdjom.png

After removing both the form now loads properly.

Best regards,
Dake

September 20, 2015 at 4:55 pm in reply to: After pressing "Update", new version does't load…? #506059

Dake
Inactive Moderator

Hi!

I’m not experiencing the loading avia builder issue after pressing update on my end.

Please try disabling all of your plugins and clearing your cache.

As for the preview error, please activate the default WordPress theme and test the preview changes button.

Cheers!
Dake

September 20, 2015 at 4:48 pm in reply to: HELP FILE AND VIDEO #506057

Dake
Inactive Moderator

Hi!

May we have temporary access to your website so we can take a closer look?

Regards,
Dake

September 20, 2015 at 4:22 pm in reply to: Avia – Google Map – strange grid #506046
Dake
Inactive Moderator
Hi!

Update: The below css in your custom css section is causing the box shadow to appear behind each google maps square:
```
img {
box-shadow: 3px 3px 10px #1e1e1e;
}
```
Commenting out or deleting the above css will remove the box shadow.

Regards,
Dake
September 20, 2015 at 4:15 pm in reply to: Avia – Google Map – strange grid #506040

Dake
Inactive Moderator

Hey!

Please try updating via the instructions outlined here.

Cheers!
Dake

September 18, 2015 at 6:53 pm in reply to: WP update 4.3.1 – Can't upload saved templates in Avia layout editor #505742

Dake
Inactive Moderator

Hey!

Glad you got things sorted on your end :)

Please let us know if you ever need any help in the future.

Best regards,
Dake

September 18, 2015 at 6:38 pm in reply to: Contact Form Changing On It's Own #505732

Dake
Inactive Moderator

Hey!

Before we can properly confirm the error, please update to the latest version of Enfold (3.3.2) and clear your cache.

Best regards,
Dake

September 18, 2015 at 6:19 pm in reply to: After pressing "Update", new version does't load…? #505725

Dake
Inactive Moderator

Hey!

May we have temporary access to your website so we can take a closer look?

Cheers!
Dake

September 18, 2015 at 6:09 pm in reply to: HELP FILE AND VIDEO #505720

Dake
Inactive Moderator

Hi!

1. You can import your blog from blogger by following the instructions here: http://codex.wordpress.org/Importing_Content#Blogger

2. You can edit the footer via the “Footer Column” widgets in your widget section:

http://i.imgur.com/w8L65Pn.png

3. You can edit the copyright section by following the below instructions: https://kriesi.at/support/topic/footer-copyright-edit/

Regards,
Dake

September 17, 2015 at 3:52 pm in reply to: Remove codeblock from editor #504913

Dake
Inactive Moderator

Hi!

You’re welcome, glad we could help :)

Please let us know if you ever need any help in the future.

Regards,
Dake

September 17, 2015 at 3:43 pm in reply to: Vimeo embebed video delete DOWNLOAD buttom #504907

Dake
Inactive Moderator

Hi!

You’re welcome, glad to know we could help :)

Please let us know if you ever need any help in the future.

Best regards,
Dake

September 17, 2015 at 3:31 pm in reply to: Avia – Google Map – strange grid #504896

Dake
Inactive Moderator

Hi!

May we have temporary access to your website so we can take a closer look?

Regards,
Dake

September 17, 2015 at 3:30 pm in reply to: Text block in Avia Layout Builder disapears #504894

Dake
Inactive Moderator

Hi!

I created a test page here:http://www.jnjphotography.com.au/testing-kriesi/ and I’m not experiencing the text block issue you mentioned.

Please try clearing your web cache.

Cheers!
Dake

September 17, 2015 at 7:17 am in reply to: Remove border/padding around images in columns #504542

Dake
Inactive Moderator

Hi benmuresan!

Thank you for the support :)

May we have a link to the website so we can see how the page is set up and possibly provide specific css for your needs.

Best regards,
Dake

September 17, 2015 at 7:10 am in reply to: NEED TO REMOVE ARROW GRAPHIC ON PORTFOLIO CATEGORY TEXT BACKGROUND #504536
Dake
Inactive Moderator
Hey Cybernun!

Please insert the below css into your custom css section:
```
.main_color .avia-arrow {
	display: none !important;
}
```
Best regards,
Dake
September 17, 2015 at 7:05 am in reply to: Text block in Avia Layout Builder disapears #504532

Dake
Inactive Moderator

Hey!

You should be able to update with the “Theme Update” section in your Theme options.

http://i.imgur.com/JouhHR1.png

Alternatively, you can follow the instructions outlined in this video.

If you are still unable to update and/or still experiencing the same issue, please provide us with temporary access to your website, so we can take a closer look.

Regards,
Dake

September 17, 2015 at 7:00 am in reply to: Accordion + and – and borders don't show #504531
Dake
Inactive Moderator
Hi scottrseeley!

There seems to be a css conflict that is possibly one of your own styling.

The border-color has been changed to white across the board.

You can adjust the border-color for the accordion with the below css:
```
.main_color section {
	border-color: #DEDEDE !important;
}
```
Best regards,
Dake
September 17, 2015 at 6:48 am in reply to: Editor Field Empty after Saving #504528

Dake
Inactive Moderator

Hey!

Glad to know you got things sorted on your end :)

Please let us know if you ever need any help in the future.

Cheers!
Dake

September 17, 2015 at 6:45 am in reply to: Click On Logo Reveals Text Behind Logo #504527

Dake
Inactive Moderator

Hi envatojlc!

May we have temporary access to your website so we can take a closer look?

Cheers!
Dake

September 17, 2015 at 6:43 am in reply to: Problem with wp-admin #504524

Dake
Inactive Moderator

Hi!

Glad to know you got things sorted on your end :)

Please let us know if you ever need any help in the future.

Cheers!
Dake

September 17, 2015 at 6:41 am in reply to: Display Twitter feeds in footer widget #504523

Dake
Inactive Moderator

Hi sbisllc!

You can display your twitter feed by embedding your twitter widget code (accessed from the widget section in your twitter account settings) into a text widget assigned to your footer.

http://i.imgur.com/HdSNEdr.png

http://i.imgur.com/PhWQjBf.png

http://i.imgur.com/SBuwSIr.png

Best regards,
Dake

September 17, 2015 at 6:29 am in reply to: Text block in Avia Layout Builder disapears #504515

Dake
Inactive Moderator

Hi brentaxe!

You may be experiencing that issue because you are using an old version of Enfold.

Please update Enfold to the latest version which is actually version 3.3.2 and not version 2.3.

Best regards,
Dake

September 17, 2015 at 6:06 am in reply to: HELP FILE AND VIDEO #504505

Dake
Inactive Moderator

Hi!

You’re welcome, glad we could help :)

Please let us know if you ever need any help in the future.

Cheers!
Dake
Author

Posts

Viewing 30 posts - 601 through 630 (of 1,341 total)

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